Robot Maintenance Support Engineer
United States
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Job Description
Robot Maintenance Support Engineer
Santa Clara, California

Job Summary

Job Description: Robot Maintenance Support 
 
Job Title: Robot Maintenance Support Engineer 
 
Location: Mountainview, CA (On-site) 
 
Role Overview: 
 
We are seeking a hands-on Robot Maintenance Support Engineer. You will ensure the daily health, maintenance, and uptime of our robot fleet. The mission is to keep every robot in working condition through rapid proactive inspections, troubleshooting and repair. You will be assigned to troubleshoot and repair as soon as a mechanical or electrical fault is flagged 

Key Responsibilities

Key Responsibilities 

  • Monitor the fleet health dashboard in real-time and immediately start working on a robot that needs repair 
  • Troubleshoot the reason for failures such as mechanical (e.g., actuators, joints), electrical (e.g., harnesses, sensors), or software (e.g. script execution). 
  • Perform component replacements (e.g., hot-swapping batteries, PCB Assemblies, Motors, Actuators and other replaceable components) to return the robot to operation 
  • Provide status updates to assigned leads, program stakeholders and engineering teams about the progress and any challenges being faced 
  • Document the root cause and repair steps in a defect management system and to help prevent recurring failures. 
  • Track and support to improve individual and team’s key performance indicators (KPI) - Fleet Uptime, Mean time to respond (MTTR) and Mean time to Triage (MTTT) 
  • Strictly follow safety and information security policies 
  • Attend training sessions on new tools and techniques and help train new staff 
  • Report to work on assigned time to the assigned lead and be open to support weekend work as and when required 
  • Regular work hours will be 9AM to 5.30PM. Flexible to support in shift timings starting at 6 AM or afternoon shift starting at 2 PM or Evening Shift starting at 6PM. 

Skill Requirements

Required Skills & Qualifications 

  • BS in Mechatronics, Robotics, Electronics, Electrical or Mechanical with an understanding of basic Linux commands 
  • Experience in diagnosing electrical faults, mechanical problems and basic software issues 
  • Hand on experience in troubleshooting and repairing hand held electro mechanical devices or Robots. 
  • Hands on experience in soldering work in Printed Circuit Board Assemblies and wiring harness interconnects 
  • Hands on experience in assembling electro mechanical systems, sensors, fixing cameras, gear mechanism(smaller size assemblies like in Hand held devices or Robots) 
  • Should have basic computer knowledge to use defect management tools. Preferrable have exposure towards 8D analysis on troubleshooting 
  • Prior experience in flashing software and configuring in electronic controlled machines 
  • Ability to handle fast paced and high pressure work environments 
  • Ability to navigate a large facility and lift up to 50 lbs robot frames 
  • Excellent problem solving, documentation and communication skills 
  • Tier 3 - 10+ of relevant experience

Other Requirements

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Maximum Salary (US):  147000
Minimum Salary (US):  97000
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.

Compensation and Benefits

A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.