Job Summary

Daily Responsibilities: 
•  Perform code upgrades without supervision.
•  Be responsible for, and master multiple subject matter areas of responsibilities.
•  Identify and document best practices within their subject matter areas of expertise.
•  Provide continuous process improvement suggestions.
•  Maintain and document Standard Operating Procedures.
•  Provide day-to-day production support for SAP Finance (FI/CO) processes within the Discovery ECC environment, ensuring system stability and business continuity.
•  Analyze and resolve incidents related to General Ledger, Intercompany, (AR), Fixed Assets (AA), Cost Centers, projects and Internal Orders.
•  Support month-end, quarter-end, and year-end financial close activities, including troubleshooting posting, reconciliation, and reporting issues.
•  Investigate batch job failures, interface errors, IDoc issues, and cross-functional integration problems with MM, SD, and other connected systems.
•  Perform root cause analysis for recurring issues and identify opportunities for process improvements and automation.
•  Partner with business users to gather requirements, evaluate enhancement requests, and provide functional solutions aligned with business needs.
•  Support testing activities for system changes, defect fixes, enhancements, and releases, including UAT coordination and documentation.
•  Maintain functional documentation, knowledge articles, support procedures, and configuration records to ensure operational readiness.
•  Ensure compliance with audit, SOX, and internal control requirements while supporting financial processes and data integrity.
•  Participate in on-call support and provide critical issue resolution during financial close periods and major business events.Technology requirements: 
•  IT Customer Service/Problem Management Resolution experience.
•  Experience with ServiceNow, incident management, and ITIL-based support models.

Key Responsibilities

1. Manage and maintain the sap fico module, including configuration, system enhancements, and upgrades.
2. Collaborate with finance and accounting teams to understand business requirements and provide solutions using sap fico.
3. Conduct testing, troubleshooting, and debugging of sap fico functionalities to resolve issues and enhance performance.
4. Implement best practices in financial processes and ensure compliance with industry standards and regulations.
5. Train end-users on sap fico functionality and provide ongoing support and guidance.
6. Participate in system integration projects and contribute to the overall enhancement of financial systems.
7. Stay updated on sap fico trends and advancements to recommend innovative solutions for business improvement.

Skill Requirements

1. Strong proficiency in sap fico module configuration and customization.
2. Knowledge of financial and accounting principles with the ability to translate them into sap fico solutions.
3. Experience in system testing, debugging, and troubleshooting within sap fico environment.
4. Excellent communication skills to collaborate with cross functional teams and deliver training to end-users.
5. Problem-solving abilities with a proactive approach to identify and address issues in sap fico system.
6. Analytical mindset to evaluate financial processes and propose system enhancements using sap fico.

Other Requirements

1.Certification in SAP FICO module is preferred.