Job Summary
Key Responsibilities
2. Mentor Team Members And Administrators In Best Practices For Azure Iaas, Paas, And Kubernetes, While Preparing Standard Operating Procedures (Sops) And Maintaining Comprehensive Documentation For Operational Processes.
3. Validate Change Order Implementation Plans And Ensure Human Error Compliance By Applying Best Practices In Terraform Configurations And Azure Infrastructure Management.
4. Actively Engage In Customer Meetings To Address Concerns And Gather Feedback, Leveraging Knowledge Of Azure Services To Enhance Customer Satisfaction.
5. Conduct Root Cause Analysis And Trend Analysis To Validate Findings And Provide Insights Through Reports, Facilitating Informed Decision-Making For Key Business Stakeholders.
Skill Requirements
2. Proficient In Azure Services Including Iaas, Paas, And Kubernetes.
3. Excellent Analytical Skills With The Ability To Perform Root Cause And Trend Analyses.
4. Effective Communication And Presentation Skills To Liaise With Business Stakeholders.
5. Familiarity With Itil Or Similar Frameworks For Incident Management And Service Delivery.
Other Requirements
2. Itil Foundation Certification Is Recommended