Job Summary

· Location: UK, with required onsite presence (UK natives preferred)

· Language: Fluency in English is required.

· Travel: Periodic travel within EMEA (ideally 1-2 times every 2 months).

Required Skills and Experience:

· Prior GCP Project experience is essential.

· Primary focus areas: Customer-facing work, logistics/supply chain management, handling customer escalations, and working with Edge Service Providers for installations.

Minimum Qualifications:

· 10+ years of experience leading digital transformation projects for major enterprise/public sector clients.

· 10+ years of experience in technical domains (Cloud Infrastructure, application modernization, data analytics).

· 5+ years in cloud migration.

· 10+ years of experience with agile, waterfall, and hybrid methodologies.

· 5+ years of experience managing partners and global delivery centers.

· Experience with globally distributed teams, project kick-offs, program/client service/consulting.

· Proficiency with PMIS tools (Jira, Asana, SmartSheet) and collaboration suites (Office360, Google Workspace).

· Experience running concurrent projects, including status reporting and financial tracking.

· Ability to work from Google's Customer Office when required.

Key Responsibilities

1. Ensure On-Time Resolution And Quality Compliance Of Escalated Tickets And Incidents By Analyzing Issues Within Gcp, Adhering To Established Slas And Quality Norms.
2. Mentor Team Members And Administrators While Preparing Standard Operating Procedures (Sops) And Maintaining Comprehensive Documentation, Promoting Knowledge Sharing Across The Team.
3. Validate Change Order Implementation Plans And Ensure Compliance With Human Error Protocols While Participating In Capacity Planning Activities For Gcp Resources.
4. Facilitate Positive Customer Feedback By Actively Participating In Customer Meetings, Understanding Issues Faced, And Providing Effective Solutions That Enhance Customer Satisfaction.
5. Conduct And Validate Analyses Such As Root Cause And Trend Analysis Within Gcp, Preparing Reports That Enhance Task Performance And Are Presented To Key Business Stakeholders.

Skill Requirements

1. In-Depth Knowledge Of Google Cloud Platform (Gcp) And Its Support Operations
2. Strong Analytical Skills With Experience In Incident Management And Resolution
3. Excellent Communication And Interpersonal Skills For Effective Stakeholder Engagement
4. Proficiency In Preparing Documentation And Sops For Operational Processes
5. Ability To Mentor And Guide Team Members In A Collaborative Environment

Other Requirements

1. Optional Certifications: Google Cloud Certified Professional Cloud Architect, Google Cloud Certified Professional Data Enginee