SME - Iaas AWS, Terraform
India
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Job Description
SME - Iaas AWS, Terraform
Chennai, Tamil Nadu

Job Summary

We are looking for a proactive and technically strong Cloud Operations & Automation Support Engineer to support provisioning platforms and automation workflows. The role involves troubleshooting complex build failures, supporting configuration management tools, and ensuring smooth execution of provisioning and decommissioning processes in a production environment.

Key Responsibilities

  • Monitor, manage, and troubleshoot provisioning and build failures across workflows such as VPCx, OPCx, and database platforms
  • Perform end-to-end issue analysis and resolution for provisioning and decommissioning workflows to ensure minimal business disruption
  • Create, manage, and track Incidents / iTasks in ServiceNow when support from dependent teams (e.g., IRIS, VPCx) is required
  • Support OS teams (Linux & Windows) in resolving Chef-related issues, including:
    • Unhealthy Chef clients
    • Errors or exceptions during Chef runs
    • Data bag-related issues
  • Troubleshoot Jenkins pipeline failures by analyzing logs and providing resolution support to requestors via email or support channels
  • Escalate critical and recurring issues via JIRA or appropriate escalation mechanisms to ensure timely resolution
  • Collaborate with cross-functional teams to ensure stability and efficiency of automation workflows

Skill Requirements

  • Hands-on experience with Chef (configuration management and troubleshooting)
  • Strong understanding of provisioning workflows:
    • VPCx, OPCx, DB platforms
  • Good knowledge of Linux and Windows server environments
  • Familiarity with cloud platforms:
    • AWS and/or Azure
  • Experience with Jenkins and pipeline troubleshooting
  • Exposure to workflow orchestration tools such as Harmonize / CloudX
  • Strong troubleshooting, analytical, and problem-solving skills

Ability to work effectively in a production support environment

Other Requirements

  • ServiceNow (Incident & iTask management)
  • JIRA (Issue tracking and escalation)
  • Jenkins (CI/CD pipeline troubleshooting)
  • Chef (Configuration management)
  • Cloud Platforms: AWS / Azure
  • Workflow Tools: Harmonize / CloudX
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.
23 Benefits At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to: https://rmkcdn.successfactors.com/147eb21f/a701dca9-f32d-4fc9-9447-6.svg Industry-benchmarked compensation https://rmkcdn.successfactors.com/147eb21f/b0c54381-ddcc-4a33-9b35-9.svg Best-in-class healthcare benefits https://rmkcdn.successfactors.com/147eb21f/b73027be-7aae-4d36-a090-4.svg Personal time off https://rmkcdn.successfactors.com/147eb21f/d5b4fdfd-2e99-4e26-9878-9.svg Maternity and paternity benefits https://rmkcdn.successfactors.com/147eb21f/3d42b0fc-4652-435a-9ece-c.svg Access to skills / higher education programs/resources https://rmkcdn.successfactors.com/147eb21f/aeddeaf2-9e25-4584-ad11-d.svg Discounts on products and services via Benefit Box https://rmkcdn.successfactors.com/147eb21f/a9609a3b-2700-4b3c-9d90-a.svg Participate in CSR programs and live life with a purpose https://rmkcdn.successfactors.com/147eb21f/c6e33851-710f-4634-bd69-f.svg Opportunities to grow and advance your career Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.