SME - MS Windows 2000
United Kingdom
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Job Description
SME - MS Windows 2000
Others, England

Job Summary

 End-User Support & Incident Management Provide onsite technical support for desktops, laptops, mobile devices, printers, and peripherals [International FSO | Word] Diagnose and resolve hardware, software, OS, and network issues [International FSO | Word] Respond to and resolve incidents within defined SLAs (Service Levels) [International FSO | Word] Handle walk-up support / VIP user support 2. Installation & Configuration Install, configure, and maintain EUC hardware and software [International FSO | Word] Perform patching, upgrades, and system updates [International FSO | Word] Support applications such as Microsoft Office, email, collaboration tools [International FSO | Word] 3. Asset & Lifecycle Management Manage asset lifecycle (deployment, refresh, disposal, redeployment) [Immediate...udson- USA | Outlook] Coordinate hardware refresh, warranty repairs, and replacements [Immediate...udson- USA | Outlook] Maintain inventory, spare parts, and asset tracking [Immediate...udson- USA | Outlook] 4. Troubleshooting & Field Operations Provide remote + onsite troubleshooting for multi-platform environments (Windows, macOS, mobile) [Immediate...udson- USA | Outlook] Support VDI / desktop virtualization (L1/L2) [Immediate...udson- USA | Outlook] Coordinate with vendors and IT teams for escalations [International FSO | Word] 5. Service Delivery & Reporting Create and maintain documentation and knowledge base articles [International FSO | Word] Provide weekly reports, ticket updates, and service insights [Immediate...udson- USA | Outlook] Identify opportunities for service improvements and automation [International FSO | Word] 🧠 Skills & Technical Expertise Strong knowledge of: Windows / macOS OS troubleshooting Active Directory & Group Policy [International FSO | Word] Endpoint security tools Understanding of: VDI (Citrix / VMware / AVD) [International FSO | Word] Hands-on experience in: Hardware support, imaging, software deployment Soft skills: Customer handling & communication Problem-solving and SLA adherence

Key Responsibilities

1. Ensure Timely Resolution And Quality Compliance Of Escalated Tickets And Incidents By Analyzing Issues In Ms Windows 2000 Administration, Aligning With Sla Requirements To Enhance Operational Efficiency.
2. Mentor Team Members And Administrators By Conducting Training Sessions, Preparing Standard Operating Procedures (Sops), And Maintaining Accurate Documentation Within Ms Windows 2000 Environments, Fostering A Culture Of Knowledge Sharing.
3. Validate Change Order Implementation Plans And Assess Human Error Compliance, Contributing To Capacity Planning Efforts Through Detailed Analysis Of Operational Needs In Ms Windows 2000 Administration.
4. Actively Participate In Customer Meetings To Gather Feedback And Understand Issues, Ensuring Positive Customer Experiences Through Effective Communication And Problem Resolution Strategies.
5. Validate And Present Analyses Such As Root Cause And Trend Analyses To Key Business Stakeholders, Leveraging Insights To Improve Operational Performance In Ms Windows 2000 Administration Tasks.

Skill Requirements

Skills & Technical Expertise Strong knowledge of: Windows / macOS OS troubleshooting Active Directory & Group Policy [International FSO | Word] Endpoint security tools Understanding of: VDI (Citrix / VMware / AVD) [International FSO | Word] Hands-on experience in: Hardware support, imaging, software deployment Soft skills: Customer handling & communication Problem-solving and SLA adherence

Other Requirements

Qualifications Bachelor’s degree in IT / Computer Science (or equivalent) [International FSO | Word] Experience in EUC / Desktop Support / Field Services Certifications (preferred): ITIL, Microsoft, Endpoint management 📊 Typical Environment (Based on your context) Onsite role (client location: e.g., London / South Africa / plant sites) Works closely with: Service Desk Infrastructure teams Vendors Handles: BAU + project (migration, refresh, rollout activities) 🚀 Value of FSO in Managed Services Improves end-user experience (EUC satisfaction) Enables faster resolution vs. remote-only support Supports VIP / critical operations onsite Acts as a key enabler for digital workplace transformation
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.
23 Benefits At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to: https://rmkcdn.successfactors.com/147eb21f/a701dca9-f32d-4fc9-9447-6.svg Industry-benchmarked compensation https://rmkcdn.successfactors.com/147eb21f/b0c54381-ddcc-4a33-9b35-9.svg Best-in-class healthcare benefits https://rmkcdn.successfactors.com/147eb21f/b73027be-7aae-4d36-a090-4.svg Personal time off https://rmkcdn.successfactors.com/147eb21f/d5b4fdfd-2e99-4e26-9878-9.svg Maternity and paternity benefits https://rmkcdn.successfactors.com/147eb21f/3d42b0fc-4652-435a-9ece-c.svg Access to skills / higher education programs/resources https://rmkcdn.successfactors.com/147eb21f/aeddeaf2-9e25-4584-ad11-d.svg Discounts on products and services via Benefit Box https://rmkcdn.successfactors.com/147eb21f/a9609a3b-2700-4b3c-9d90-a.svg Participate in CSR programs and live life with a purpose https://rmkcdn.successfactors.com/147eb21f/c6e33851-710f-4634-bd69-f.svg Opportunities to grow and advance your career Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.