SME - Program & Project Management
India
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Job Description
SME - Program & Project Management
Pune, Maharashtra

Job Summary

Job Summary : • Demonstrates an in-depth knowledge of key operational policies, processes and methodologies applicable to project management • Has an extensive understanding of critical project management techniques • Good understanding of Datacenter, Application Migrations & Implementations • Good understanding of DevOps Solution Implementations • Proven expertise in Cloud Solutions and other relevant technologies • Recognized as a leader in the PM Professions community.Job Responsibilities : Responsibilities 1) Manage Customer Project Delivery a. Revenue as detailed in Impact Section b. Very Large/ Complex/ Multiple Regions or Global c. High/ Very High Risk d. High/ Very High Complexity Legal & Commercial Issues 2) Manages Project Financials a. Meets or Exceeds approved budgets b. Provides reliable financial forecasts to management 3) Manages Client Relationships a. Manages complex/ multifunction and/ or global delivery relationships with senior and executive (“C” Level) client management b. Communicates the direct value our capabilities will provide to our business partners & customers 4) Manages Project Team a. Manages internal as well as external resources with a team size greater than 40 people b. Mentors & encourages skill development of project team members through others c. Provides detailed performance review input and development recommendations for key contributors d. Mentors others, providing a role model and support for individual development.

Key Responsibilities

1. Ensure Timely Resolution And Quality Compliance Of Escalated Incidents By Analyzing Ticket Data And Implementing Corrective Actions According To Agreed Slas.
2. Mentor Team Members And Administrators While Preparing Standard Operating Procedures (Sops) And Maintaining Comprehensive Documentation To Facilitate Knowledge Sharing And Operational Efficiency.
3. Validate Change Order Implementation Plans And Ensure Human Error Compliance, Actively Participating In Capacity Planning To Align Resources With Operational Demands.
4. Engage In Customer Meetings To Gather Feedback And Understand Challenges, Ensuring A Focus On Enhancing Customer Satisfaction Through Proactive Communication And Support.
5. Conduct Root Cause Analyses And Trend Analyses, Validating Findings And Reports To Provide Actionable Insights For Key Business Stakeholders To Improve Operational Performance.

Skill Requirements

Skill Requirement : Knowledge & Skills • Demonstrates an in-depth knowledge of key operational policies, processes and methodologies applicable to project management • Has an extensive understanding of critical project management techniques • Good understanding of Datacenter, Application Migrations & Implementations • Good understanding of DevOps Solution Implementations • Proven expertise in Cloud Solutions and other relevant technologies • Recognized as a leader in the PM Professions community.

Other Requirements

Other Requirement : Education & Experience Required • First Level University Degree. Advanced Degree Preferred • 15 + years’ experience in project management role a must • PMP Certified (Must) • Agile Scrum Certified (CSM) (Must) • Domain specific ( Data & AI).
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.
23 Benefits At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to: https://rmkcdn.successfactors.com/147eb21f/a701dca9-f32d-4fc9-9447-6.svg Industry-benchmarked compensation https://rmkcdn.successfactors.com/147eb21f/b0c54381-ddcc-4a33-9b35-9.svg Best-in-class healthcare benefits https://rmkcdn.successfactors.com/147eb21f/b73027be-7aae-4d36-a090-4.svg Personal time off https://rmkcdn.successfactors.com/147eb21f/d5b4fdfd-2e99-4e26-9878-9.svg Maternity and paternity benefits https://rmkcdn.successfactors.com/147eb21f/3d42b0fc-4652-435a-9ece-c.svg Access to skills / higher education programs/resources https://rmkcdn.successfactors.com/147eb21f/aeddeaf2-9e25-4584-ad11-d.svg Discounts on products and services via Benefit Box https://rmkcdn.successfactors.com/147eb21f/a9609a3b-2700-4b3c-9d90-a.svg Participate in CSR programs and live life with a purpose https://rmkcdn.successfactors.com/147eb21f/c6e33851-710f-4634-bd69-f.svg Opportunities to grow and advance your career Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.