SME - Program & Project Management
Canada
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Job Description
SME - Program & Project Management
Mississauga, Ontario

Job Summary

 Change Coordinator: Coordinate and manage the IT change management process to ensure smooth implementation of system changes. Review and validate change requests (RFCs) for completeness and accuracy. Schedule approved changes in the change calendar to avoid conflicts with other activities. Organize and support Change Advisory Board (CAB) meetings for change approvals. Ensure proper risk assessment, impact analysis, and rollback plans are documented. Communicate planned changes and maintenance activities to relevant stakeholders and teams. Monitor the implementation of approved changes during scheduled windows. Ensure all changes follow organizational policies, ITIL processes, and compliance requirements. Update and maintain change records in the change management tool (e.g., ServiceNow). Conduct post-implementation reviews and close change requests after successful completion.

Key Responsibilities

 Change Coordinator: Coordinate and manage the IT change management process to ensure smooth implementation of system changes. Review and validate change requests (RFCs) for completeness and accuracy. Schedule approved changes in the change calendar to avoid conflicts with other activities. Organize and support Change Advisory Board (CAB) meetings for change approvals. Ensure proper risk assessment, impact analysis, and rollback plans are documented. Communicate planned changes and maintenance activities to relevant stakeholders and teams. Monitor the implementation of approved changes during scheduled windows. Ensure all changes follow organizational policies, ITIL processes, and compliance requirements. Update and maintain change records in the change management tool (e.g., ServiceNow). Conduct post-implementation reviews and close change requests after successful completion.

Skill Requirements

 Change Coordinator: Coordinate and manage the IT change management process to ensure smooth implementation of system changes. Review and validate change requests (RFCs) for completeness and accuracy. Schedule approved changes in the change calendar to avoid conflicts with other activities. Organize and support Change Advisory Board (CAB) meetings for change approvals. Ensure proper risk assessment, impact analysis, and rollback plans are documented. Communicate planned changes and maintenance activities to relevant stakeholders and teams. Monitor the implementation of approved changes during scheduled windows. Ensure all changes follow organizational policies, ITIL processes, and compliance requirements. Update and maintain change records in the change management tool (e.g., ServiceNow). Conduct post-implementation reviews and close change requests after successful completion.

Other Requirements

 Change Coordinator: Coordinate and manage the IT change management process to ensure smooth implementation of system changes. Review and validate change requests (RFCs) for completeness and accuracy. Schedule approved changes in the change calendar to avoid conflicts with other activities. Organize and support Change Advisory Board (CAB) meetings for change approvals. Ensure proper risk assessment, impact analysis, and rollback plans are documented. Communicate planned changes and maintenance activities to relevant stakeholders and teams. Monitor the implementation of approved changes during scheduled windows. Ensure all changes follow organizational policies, ITIL processes, and compliance requirements. Update and maintain change records in the change management tool (e.g., ServiceNow). Conduct post-implementation reviews and close change requests after successful completion.
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.
23 Benefits At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to: https://rmkcdn.successfactors.com/147eb21f/a701dca9-f32d-4fc9-9447-6.svg Industry-benchmarked compensation https://rmkcdn.successfactors.com/147eb21f/b0c54381-ddcc-4a33-9b35-9.svg Best-in-class healthcare benefits https://rmkcdn.successfactors.com/147eb21f/b73027be-7aae-4d36-a090-4.svg Personal time off https://rmkcdn.successfactors.com/147eb21f/d5b4fdfd-2e99-4e26-9878-9.svg Maternity and paternity benefits https://rmkcdn.successfactors.com/147eb21f/3d42b0fc-4652-435a-9ece-c.svg Access to skills / higher education programs/resources https://rmkcdn.successfactors.com/147eb21f/aeddeaf2-9e25-4584-ad11-d.svg Discounts on products and services via Benefit Box https://rmkcdn.successfactors.com/147eb21f/a9609a3b-2700-4b3c-9d90-a.svg Participate in CSR programs and live life with a purpose https://rmkcdn.successfactors.com/147eb21f/c6e33851-710f-4634-bd69-f.svg Opportunities to grow and advance your career Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.