SME - Active Directory Service Interfaces
India
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Job Description
SME - Active Directory Service Interfaces
Lucknow, Uttar Pradesh

Job Summary

The Subject Matter Expert (Support & Ops) plays a crucial role in ensuring the timely resolution of escalated incidents related to On-Premise Active Directory. This position emphasizes quality compliance, customer satisfaction, and effective communication with stakeholders, thereby driving operational excellence within the organization.

Key Responsibilities

1. Ensure On-Time Resolution And Quality Compliance Of Escalated Active Directory Incidents By Performing In-Depth Analysis And Adhering To Sla Agreements, Thereby Enhancing Service Reliability.
2. Mentor Team Members And Administrators By Preparing Standard Operating Procedures (Sops) And Maintaining Comprehensive Documentation, While Actively Sharing Knowledge To Promote A Culture Of Continuous Improvement.
3. Validate Change Order Implementation Plans And Ensure Human Error Compliance, While Contributing To Capacity Planning Initiatives To Optimize Resource Allocation And Efficiency.
4. Facilitate Positive Customer Feedback And Satisfaction By Actively Participating In Customer Meetings To Address And Resolve Any Issues Related To Active Directory Services.
5. Validate And Analyze Reports Such As Root Cause Analysis And Trend Analysis To Present Findings To Key Business Stakeholders, Facilitating Informed Decision-Making And Enhancing Operational Performance.

Skill Requirements

1. In-Depth Knowledge Of On-Premise Active Directory Management And Operations
2. Strong Analytical Skills To Perform Root Cause And Trend Analyses
3. Excellent Communication And Presentation Skills For Stakeholder Engagement
4. Familiarity With Sla Compliance And Incident Management Processes

Other Requirements

AD  Job Description

1 Install configure and maintain Active Directory Domain Controllers  Site  Site Links  Subnets 
2 Design Test Deploy and Troubleshoot Group policies for Enterprise Customers
3 Monitor AD health and proactively fix issues
4 Troubleshooting AD authentication and Authorization related issues
5 Install Configure and Maintain AD Integrated  NonAD Integrated DNS Zones
6 Install Configure and Maintain DFSR   Namespace 
7 Good knowledge on PowerShell Automation for AD related tasks
8 Active directory Cleanup knowledge  Inactive User  Inactive Computer  Inactive GPO  Stale DNS Records  Inactive Site  Inactive SiteLink  Inactive Subnet 
9 Working knowledge on DNS aging and Scavenging
10 LDAPLDAPS integration of customer applications
11 Strong knowledge on FSMO roles  Transfer  Seizure 
12 Active Directory backup and Restore
13 Experience on Single object  multiple objects restore from AD Recylebin
14 Troubleshooting trust related issues
15 Experience on Active Directory Migration  Users  Groups  Computers  Servers  Apps  from One forest to another forest
16 Monitor and maintain SYSVOL health
17 Experience on Domain Controllers Upgrade to higher version of Operating System
18 Experience on Domain Controllers consolidation
19 Extending active directory to Cloud  Azure  AWS 
20 Configure and Maintain NTP for Enterprise Infrastructure
21 Hands on experience on AD Domain Migration using QMM  ADMT Tool
22 Install Configure and Maintain Active Directory Federation Services
23 Install Configure and Maintain PKI Environment
24 Hands on experience on Azure AD connect tool and troubleshoot and fix issues
25 Configure and Manage Azure Active Directory Managed Domain MFA Enterprise App App Registration CAP Azure AD Sync issue B2B B2C RBAC PIM User Group Mgmt
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.
23 Benefits At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to: https://rmkcdn.successfactors.com/147eb21f/a701dca9-f32d-4fc9-9447-6.svg Industry-benchmarked compensation https://rmkcdn.successfactors.com/147eb21f/b0c54381-ddcc-4a33-9b35-9.svg Best-in-class healthcare benefits https://rmkcdn.successfactors.com/147eb21f/b73027be-7aae-4d36-a090-4.svg Personal time off https://rmkcdn.successfactors.com/147eb21f/d5b4fdfd-2e99-4e26-9878-9.svg Maternity and paternity benefits https://rmkcdn.successfactors.com/147eb21f/3d42b0fc-4652-435a-9ece-c.svg Access to skills / higher education programs/resources https://rmkcdn.successfactors.com/147eb21f/aeddeaf2-9e25-4584-ad11-d.svg Discounts on products and services via Benefit Box https://rmkcdn.successfactors.com/147eb21f/a9609a3b-2700-4b3c-9d90-a.svg Participate in CSR programs and live life with a purpose https://rmkcdn.successfactors.com/147eb21f/c6e33851-710f-4634-bd69-f.svg Opportunities to grow and advance your career Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.