SME - Asset Management, ServiceNow
India
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Job Description
SME - Asset Management, ServiceNow
Bengaluru, Karnataka

Job Summary

Provide L2/L3 support for ServiceNow modules including ITSM, ITAM, CMDB. Troubleshoot incidents, service requests, defects, and platform issues. Perform ServiceNow upgrades, patching, cloning, and post-clone validation activities. Support release management, deployments, and change implementation. Monitor platform health, performance, integrations, and scheduled jobs. Maintain CMDB, Discovery, Asset Management, and workflow configurations. Ensure KPI, SLA, and operational targets are met. Coordinate with business teams, developers, vendors, and ServiceNow support. Manage user access, security roles, and platform governance. Drive continuous improvement initiatives and maintain platform documentation.

Key Responsibilities

 Provide L2/L3 support for ServiceNow modules including ITSM, ITAM, CMDB. Troubleshoot incidents, service requests, defects, and platform issues. Perform ServiceNow upgrades, patching, cloning, and post-clone validation activities. Support release management, deployments, and change implementation. Monitor platform health, performance, integrations, and scheduled jobs. Maintain CMDB, Discovery, Asset Management, and workflow configurations. Ensure KPI, SLA, and operational targets are met. Coordinate with business teams, developers, vendors, and ServiceNow support. Manage user access, security roles, and platform governance. Drive continuous improvement initiatives and maintain platform documentation.

Skill Requirements

Provide L2/L3 support for ServiceNow modules including ITSM, ITAM, CMDB. Troubleshoot incidents, service requests, defects, and platform issues. Perform ServiceNow upgrades, patching, cloning, and post-clone validation activities. Support release management, deployments, and change implementation. Monitor platform health, performance, integrations, and scheduled jobs. Maintain CMDB, Discovery, Asset Management, and workflow configurations. Ensure KPI, SLA, and operational targets are met. Coordinate with business teams, developers, vendors, and ServiceNow support. Manage user access, security roles, and platform governance. Drive continuous improvement initiatives and maintain platform documentation.

Other Requirements

Provide L2/L3 support for ServiceNow modules including ITSM, ITAM, CMDB. Troubleshoot incidents, service requests, defects, and platform issues. Perform ServiceNow upgrades, patching, cloning, and post-clone validation activities. Support release management, deployments, and change implementation. Monitor platform health, performance, integrations, and scheduled jobs. Maintain CMDB, Discovery, Asset Management, and workflow configurations. Ensure KPI, SLA, and operational targets are met. Coordinate with business teams, developers, vendors, and ServiceNow support. Manage user access, security roles, and platform governance. Drive continuous improvement initiatives and maintain platform documentation.
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion.