SME - Avaya Unified Communications
India
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Job Description
SME - Avaya Unified Communications
Pune, Maharashtra

Job Summary

Job Summary : This document outlines the responsibilities and key requirements for an Avaya Project Manager leading Voice and UC Transformation initiatives. The role involves driving large-scale Avaya migration programmes, managing technical architecture, vendors, and stakeholder alignment, as well as defining strategic roadmaps and mitigating project risks. Essential technical skills include expertise in VoIP and SIP architectures, Avaya platforms, AudioCodes, and a strong grasp of network fundamentals critical for voice solutions.
Job Responsibilities : • Own end-to-end delivery of Avaya migration and decommission programmes, ensuring timely and efficient execution. • Define comprehensive roadmap, establish key milestones, and develop execution strategy tailored to business needs. • Manage relationships and performance of vendors, including Avaya, AudioCodes, carriers, and OEMs, to drive project success. • Lead solution design discussions, focusing on VoIP, SIP, and Unified Communications architecture to ensure robust technical outcomes. • Identify and mitigate risks across networks, voice systems, and infrastructure, proactively addressing potential issues. • Drive stakeholder alignment with CIO, Infrastructure teams, and various business units to maintain clear communication and shared objectives. • Oversee rollout activities, coordinate cutover planning, and provide hypercare support post-implementation to ensure smooth transitions. • Track KPIs, budgets, and delivery timelines 

Key Responsibilities

NA

Skill Requirements

Skill Requirement : • Excellent analytical and troubleshooting abilities for complex voice and network issues • Ability to work collaboratively with cross-functional teams in a fast-paced environment • Strong documentation skills for technical designs, operational procedures, and incident reports

Other Requirements

NA
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.
23 Benefits At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to: https://rmkcdn.successfactors.com/147eb21f/a701dca9-f32d-4fc9-9447-6.svg Industry-benchmarked compensation https://rmkcdn.successfactors.com/147eb21f/b0c54381-ddcc-4a33-9b35-9.svg Best-in-class healthcare benefits https://rmkcdn.successfactors.com/147eb21f/b73027be-7aae-4d36-a090-4.svg Personal time off https://rmkcdn.successfactors.com/147eb21f/d5b4fdfd-2e99-4e26-9878-9.svg Maternity and paternity benefits https://rmkcdn.successfactors.com/147eb21f/3d42b0fc-4652-435a-9ece-c.svg Access to skills / higher education programs/resources https://rmkcdn.successfactors.com/147eb21f/aeddeaf2-9e25-4584-ad11-d.svg Discounts on products and services via Benefit Box https://rmkcdn.successfactors.com/147eb21f/a9609a3b-2700-4b3c-9d90-a.svg Participate in CSR programs and live life with a purpose https://rmkcdn.successfactors.com/147eb21f/c6e33851-710f-4634-bd69-f.svg Opportunities to grow and advance your career Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.