Job Summary

We are seeking an experienced Change Manager to lead and govern IT infrastructure and application changes within the Guardian Life Insurance (GLIC) environment. The individual will be responsible for end-to-end Change Management processes, ensuring planned changes are implemented with minimal business impact while maintaining compliance, risk control, and service stability.

Key Responsibilities

• Manage end-to-end Change Management activities in accordance with ITIL best practices.
• Review, assess, and approve Normal, Standard, and Emergency Changes.
• Facilitate Change Advisory Board (CAB) and Emergency CAB (ECAB) meetings.
• Analyze change risks, business impacts, dependencies, and implementation plans.
• Ensure all changes have appropriate backout plans, testing evidence, and stakeholder approvals.
• Coordinate with Infrastructure, Application, Security, Network, Cloud, and Business teams for change execution.
• Monitor change success rates and drive continual service improvement initiatives.
• Track and report change-related KPIs, SLA adherence, and audit/compliance requirements.
• Ensure proper communication of planned outages and service interruptions.
• Support internal and external audits related to Change Management processes

Skill Requirements

• Strong experience in ITIL Change Management processes.
• Hands-on experience managing enterprise-wide infrastructure and application changes.
• Experience with ServiceNow Change Management module.
• Knowledge of Incident, Problem, Release, and Configuration Management processes.
• Strong risk assessment and stakeholder management skills.
• Experience conducting CAB and governance meetings.
• Excellent communication and coordination skills.

Preferred Skills

• Insurance or Financial Services domain experience.
• Experience supporting large-scale enterprise environments.
• Exposure to Cloud (AWS/Azure), Windows, Linux, Network, Database, and Mainframe platforms.
• ITIL Foundation or ITIL Intermediate Certification.
• Experience with audit, compliance, and operational governance activities.

Other Requirements

• Timely review and approval of change requests.
• Successful CAB governance and reporting.
• Improved change success rate and reduced change-related incidents.
• Compliance with audit and regulatory requirements.
• Effective stakeholder communication throughout the change lifecycle.