SME - Change Management, ServiceNow
India
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Job Description
SME - Change Management, ServiceNow
Noida, Uttar Pradesh

Job Summary

The ITSM Process Manager L2 (Change Management) is responsible for execution and governance support of Change Management processes within a managed services environment. The role focuses on managing Requests for Change (RFC), coordinating CAB activities, and ensuring SLA-driven change execution with minimal business impact.

Key Responsibilities

Manage end-to-end lifecycle of Requests for Change (RFC) • Classify, document, and track RFCs through closure • Maintain Forward Schedule of Changes (FSC) • Coordinate and support Change Advisory Board (CAB) meetings

Skill Requirements

Ensure proper planning, testing, and implementation of approved changes • Track and manage change risks and ensure proper documentation of back-out plans • Monitor change execution and validate outcomes against expected results • Generate change management reports and dashboards • Perform quality checks and audits on change records • Coordinate with infrastructure, application, and IT teams for change execution 

Other Requirements

Experience in ITIL Change Management processes • Hands-on experience with RFC tracking and CAB coordination • Knowledge of change risk and impact assessment • Familiarity with ITSM tools (ServiceNow preferred) • Strong stakeholder communication and coordination skills
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion.