SME - Change Management, ServiceNow
Canada
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Job Description
SME - Change Management, ServiceNow
Mississauga, Ontario

Job Summary

Key Responsibilities Support Digital Core release and Command Centre operations. Monitor production changes with SRE Surveillance and implementation teams. Provide hourly updates to leadership on critical activities, risks, and impacts. Consolidate information from ServiceNow (SNOW) and other sources into Excel trackers. Coordinate Command Centre readiness, bridge setup, stakeholder communication, and weekend logistics. Assist with process improvement and automation initiatives. Required Skills 3+ years in Release Management, Change Management, IT Operations, Command Centre, or Production Support. Experience with ServiceNow (SNOW) and Microsoft Excel. Strong communication, coordination, and stakeholder management skills. Ability to quickly understand technical concepts and work independently during overnight/weekend shifts. Preferred Skills Knowledge of Digital Core environments. ITIL Change Management experience. Exposure to SRE/Command Centre operations and automation initiatives. Ideal Profile: Strong communicator with operational coordination experience, comfortable working in a fast-paced production environment and providing executive-level updates during critical release windows.

Key Responsibilities

Key Responsibilities Support Digital Core release and Command Centre operations. Monitor production changes with SRE Surveillance and implementation teams. Provide hourly updates to leadership on critical activities, risks, and impacts. Consolidate information from ServiceNow (SNOW) and other sources into Excel trackers. Coordinate Command Centre readiness, bridge setup, stakeholder communication, and weekend logistics. Assist with process improvement and automation initiatives. Required Skills 3+ years in Release Management, Change Management, IT Operations, Command Centre, or Production Support. Experience with ServiceNow (SNOW) and Microsoft Excel. Strong communication, coordination, and stakeholder management skills. Ability to quickly understand technical concepts and work independently during overnight/weekend shifts. Preferred Skills Knowledge of Digital Core environments. ITIL Change Management experience. Exposure to SRE/Command Centre operations and automation initiatives. Ideal Profile: Strong communicator with operational coordination experience, comfortable working in a fast-paced production environment and providing executive-level updates during critical release windows.

Skill Requirements

Key Responsibilities Support Digital Core release and Command Centre operations. Monitor production changes with SRE Surveillance and implementation teams. Provide hourly updates to leadership on critical activities, risks, and impacts. Consolidate information from ServiceNow (SNOW) and other sources into Excel trackers. Coordinate Command Centre readiness, bridge setup, stakeholder communication, and weekend logistics. Assist with process improvement and automation initiatives. Required Skills 3+ years in Release Management, Change Management, IT Operations, Command Centre, or Production Support. Experience with ServiceNow (SNOW) and Microsoft Excel. Strong communication, coordination, and stakeholder management skills. Ability to quickly understand technical concepts and work independently during overnight/weekend shifts. Preferred Skills Knowledge of Digital Core environments. ITIL Change Management experience. Exposure to SRE/Command Centre operations and automation initiatives. Ideal Profile: Strong communicator with operational coordination experience, comfortable working in a fast-paced production environment and providing executive-level updates during critical release windows.

Other Requirements

Key Responsibilities Support Digital Core release and Command Centre operations. Monitor production changes with SRE Surveillance and implementation teams. Provide hourly updates to leadership on critical activities, risks, and impacts. Consolidate information from ServiceNow (SNOW) and other sources into Excel trackers. Coordinate Command Centre readiness, bridge setup, stakeholder communication, and weekend logistics. Assist with process improvement and automation initiatives. Required Skills 3+ years in Release Management, Change Management, IT Operations, Command Centre, or Production Support. Experience with ServiceNow (SNOW) and Microsoft Excel. Strong communication, coordination, and stakeholder management skills. Ability to quickly understand technical concepts and work independently during overnight/weekend shifts. Preferred Skills Knowledge of Digital Core environments. ITIL Change Management experience. Exposure to SRE/Command Centre operations and automation initiatives. Ideal Profile: Strong communicator with operational coordination experience, comfortable working in a fast-paced production environment and providing executive-level updates during critical release windows.
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion.