Job Summary
The Change Manager will manage and govern day-to-day IT infrastructure changes across production and non-production environments, ensuring that changes are properly documented, risk assessed, authorized, scheduled, communicated, implemented, validated and closed. • Review and challenge the risk and impact classification submitted by change owners. • Assess potential impact to production services, applications, infrastructure and dependent technology components. • Identify cross-technology and cross-application dependencies. • Ensure high-risk and business-critical changes receive appropriate technical and management review. • Validate that adequate implementation, testing and rollback provisions are available before progressing a change. • Identify overlapping or potentially conflicting changes. • Escalate unacceptable or inadequately mitigated risks to the appropriate Change Management or Service Management authority. • Coordinate and support Change Advisory Board (CAB) meetings. • Review changes for CAB readiness before presentation. • Prepare CAB agenda and required change information. • Coordinate with change owners and technical SMEs for clarification of risks, dependencies, impact and implementation requirements. • Present or facilitate discussion of changes requiring CAB review. • Record CAB decisions, actions, observations and conditions. • Track conditional approvals and associated actions IT Service Management / Service Management Location: Riyadh, Saudi Arabia Environment: Enterprise Banking / IT Infrastructure Managed Services Support Model: Business-hours governance with flexibility for weekend, after-hours, emergency and critical change windows
Key Responsibilities
The Change Manager will manage and govern day-to-day IT infrastructure changes across production and non-production environments, ensuring that changes are properly documented, risk assessed, authorized, scheduled, communicated, implemented, validated and closed. • Review and challenge the risk and impact classification submitted by change owners. • Assess potential impact to production services, applications, infrastructure and dependent technology components. • Identify cross-technology and cross-application dependencies. • Ensure high-risk and business-critical changes receive appropriate technical and management review. • Validate that adequate implementation, testing and rollback provisions are available before progressing a change. • Identify overlapping or potentially conflicting changes. • Escalate unacceptable or inadequately mitigated risks to the appropriate Change Management or Service Management authority. • Coordinate and support Change Advisory Board (CAB) meetings. • Review changes for CAB readiness before presentation. • Prepare CAB agenda and required change information. • Coordinate with change owners and technical SMEs for clarification of risks, dependencies, impact and implementation requirements. • Present or facilitate discussion of changes requiring CAB review. • Record CAB decisions, actions, observations and conditions. • Track conditional approvals and associated actions through closure. • Follow up on rejected or deferred changes. • Ensure CAB decisions are accurately reflected in the ITSM system. • Support Emergency CAB / expedited governance for qualifying urgent changes.
Skill Requirements
Preferred • ITIL 4 Foundation • ITIL 4 Specialist or Managing Professional modules • ServiceNow exposure/certification • Banking or financial-services experience • Experience within regulated enterprise environments • Experience supporting 24x7 infrastructure managed services
Other Requirements
Bachelor\'s degree in IT, Computer Science, Engineering or equivalent relevant discipline/experience. • 5–8 years overall IT/ITSM experience • 3+ years hands-on Change Management • CAB coordination experience • ServiceNow exposure • Infrastructure Change Management exposure • Good reporting and stakeholder-management capabilities • Ability to support critical/weekend change windows