SME - Cisco Customer Voice Portal (CVP)
India
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Job Description
SME - Cisco Customer Voice Portal (CVP)
Noida, Uttar Pradesh

Job Summary

Technical Skills required for Network Voice - Cisco • Should have experience in Cisco Voice gateways (29xx, 39xx, 43xx,44xx series) • Good troubleshooting skills using IOS debugs and RTMT Alerts. • Good understanding of Voice Protocols like MGCP,SIP, H323, their messages and troubleshooting • Strong hands-on experience with VoIP and/or Unified Communications technologies including CUCM, CME, Unity Connection, Cisco CUBE • Familiar with ZOOM Telephony, Dashboard, Reporting and Zoom clients • New Site Implementation and Migration in Cisco VOIP and ZOOM Phone • Hands-on experience with Zoom Rooms administration and troubleshooting • Experience with AV systems and conferencing hardware Biamp etc. • Knowledge of Windows and Android-based room systems, Networking fundamentals (VLAN, DHCP, DNS, basic troubleshooting) Soft Skills required • Ability to assess faults, prioritize, respond and escalate accordingly. • Capable of multi-tasking, good time management and prioritization of workload. • Clear Communicator (both written and verbal). • Good analytical skills and be able to correlate the issues • Excellent problem solving and resolution skills • Promoting Process Improvement • Self-starter; ability to begin working with minimal coaching. • Strong communication skills. Provides information to others both internal and external to the organization. • Able to work independently as well as part of a team on multiple overlapping issues. Primary Responsibilities: • Remediation of issues triggered through monitoring or no-impact incidents • Identify recurring incidents and establish remediation plans • Should be able to engage vendors to get issues fixed • Ability to establish alliances with other teams through recognition of dependencies. • Should be able to efficiently handover to overlapping shift across the globe • Suggest process improvements to increase efficiencies to increase organization\'s capacity • Decision making - provide opinion on how to work efficiently, other potential conclusions that can be drawn from the data, how to adjust the reports to draw conclusions more clearly

Key Responsibilities

Primary Responsibilities: • Remediation of issues triggered through monitoring or no-impact incidents • Identify recurring incidents and establish remediation plans • Should be able to engage vendors to get issues fixed • Ability to establish alliances with other teams through recognition of dependencies. • Should be able to efficiently handover to overlapping shift across the globe • Suggest process improvements to increase efficiencies to increase organization\'s capacity • Decision making - provide opinion on how to work efficiently, other potential conclusions that can be drawn from the data, how to adjust the reports to draw conclusions more clearly

Skill Requirements

Technical Skills required for Network Voice - Cisco • Should have experience in Cisco Voice gateways (29xx, 39xx, 43xx,44xx series) • Good troubleshooting skills using IOS debugs and RTMT Alerts. • Good understanding of Voice Protocols like MGCP,SIP, H323, their messages and troubleshooting • Strong hands-on experience with VoIP and/or Unified Communications technologies including CUCM, CME, Unity Connection, Cisco CUBE • Familiar with ZOOM Telephony, Dashboard, Reporting and Zoom clients • New Site Implementation and Migration in Cisco VOIP and ZOOM Phone • Hands-on experience with Zoom Rooms administration and troubleshooting • Experience with AV systems and conferencing hardware Biamp etc. • Knowledge of Windows and Android-based room systems, Networking fundamentals (VLAN, DHCP, DNS, basic troubleshooting) Soft Skills required • Ability to assess faults, prioritize, respond and escalate accordingly. • Capable of multi-tasking, good time management and prioritization of workload. • Clear Communicator (both written and verbal). • Good analytical skills and be able to correlate the issues • Excellent problem solving and resolution skills • Promoting Process Improvement • Self-starter; ability to begin working with minimal coaching. • Strong communication skills. Provides information to others both internal and external to the organization. • Able to work independently as well as part of a team on multiple overlapping issues.

Other Requirements

Technical Skills required for Network Voice - Cisco • Should have experience in Cisco Voice gateways (29xx, 39xx, 43xx,44xx series) • Good troubleshooting skills using IOS debugs and RTMT Alerts. • Good understanding of Voice Protocols like MGCP,SIP, H323, their messages and troubleshooting • Strong hands-on experience with VoIP and/or Unified Communications technologies including CUCM, CME, Unity Connection, Cisco CUBE • Familiar with ZOOM Telephony, Dashboard, Reporting and Zoom clients • New Site Implementation and Migration in Cisco VOIP and ZOOM Phone • Hands-on experience with Zoom Rooms administration and troubleshooting • Experience with AV systems and conferencing hardware Biamp etc. • Knowledge of Windows and Android-based room systems, Networking fundamentals (VLAN, DHCP, DNS, basic troubleshooting) Soft Skills required • Ability to assess faults, prioritize, respond and escalate accordingly. • Capable of multi-tasking, good time management and prioritization of workload. • Clear Communicator (both written and verbal). • Good analytical skills and be able to correlate the issues • Excellent problem solving and resolution skills • Promoting Process Improvement • Self-starter; ability to begin working with minimal coaching. • Strong communication skills. Provides information to others both internal and external to the organization. • Able to work independently as well as part of a team on multiple overlapping issues. Primary Responsibilities: • Remediation of issues triggered through monitoring or no-impact incidents • Identify recurring incidents and establish remediation plans • Should be able to engage vendors to get issues fixed • Ability to establish alliances with other teams through recognition of dependencies. • Should be able to efficiently handover to overlapping shift across the globe • Suggest process improvements to increase efficiencies to increase organization\'s capacity • Decision making - provide opinion on how to work efficiently, other potential conclusions that can be drawn from the data, how to adjust the reports to draw conclusions more clearly
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Information at a Glance

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At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 227,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending March 2026 totaled $14.7 billion.