SME - Cisco Identity Services Engine (ISE)
India
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Job Description
SME - Cisco Identity Services Engine (ISE)
Gautam Buddha Nagar, Uttar Pradesh

Job Summary

The requirement is for L3-level expertise, preferably Cisco-certified professionals. The technology scope includes:\r\n\r\n• Routing & Switching on NCS, 83xx boxed\r\n\r\n• Network Access Control (NAC) with Cisco ISE\r\n\r\n• Cisco Security domain including FMC, FTD, AMP, and Threat Grid\r\n\r\n• Some exposure to Cisco Software-Defined Access (SDA) would be advantageous 

Key Responsibilities

1. Ensure Timely Resolution And Quality Compliance Of Escalated Incidents Using Cisco Ise And Palo Alto Technologies, Adhering To Agreed Slas To Enhance Operational Efficiency.
2. Conduct Mentoring Sessions For Administrators And Team Members, Prepare Standard Operating Procedures (Sops), And Maintain Comprehensive Documentation To Facilitate Knowledge Sharing.
3. Validate Change Order Implementation Plans And Human Error Compliance, And Actively Participate In Capacity Planning To Ensure Optimal Resource Allocation And Service Delivery.
4. Engage In Customer Meetings To Gather Feedback And Understand Issues, Ensuring Positive Customer Satisfaction And Addressing Concerns Proactively.
5. Validate And Analyze Incident Reports, Including Root Cause Analysis And Trend Analysis, To Present Insights And Performance Metrics To Key Business Stakeholders, Driving Continuous Improvement.

Skill Requirements

The technology scope includes:\r\n\r\n• Routing & Switching on NCS, 83xx boxed\r\n\r\n• Network Access Control (NAC) with Cisco ISE\r\n\r\n• Cisco Security domain including FMC, FTD, AMP, and Threat Grid\r\n\r\n• Some exposure to Cisco Software-Defined Access (SDA) would be advantageous

Other Requirements

1 resource each at Nainital or Missamari\r\n\r\n• 1 resource each at Mount Abu or Kasauli
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.
23 Benefits At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to: https://rmkcdn.successfactors.com/147eb21f/a701dca9-f32d-4fc9-9447-6.svg Industry-benchmarked compensation https://rmkcdn.successfactors.com/147eb21f/b0c54381-ddcc-4a33-9b35-9.svg Best-in-class healthcare benefits https://rmkcdn.successfactors.com/147eb21f/b73027be-7aae-4d36-a090-4.svg Personal time off https://rmkcdn.successfactors.com/147eb21f/d5b4fdfd-2e99-4e26-9878-9.svg Maternity and paternity benefits https://rmkcdn.successfactors.com/147eb21f/3d42b0fc-4652-435a-9ece-c.svg Access to skills / higher education programs/resources https://rmkcdn.successfactors.com/147eb21f/aeddeaf2-9e25-4584-ad11-d.svg Discounts on products and services via Benefit Box https://rmkcdn.successfactors.com/147eb21f/a9609a3b-2700-4b3c-9d90-a.svg Participate in CSR programs and live life with a purpose https://rmkcdn.successfactors.com/147eb21f/c6e33851-710f-4634-bd69-f.svg Opportunities to grow and advance your career Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.