Job Summary
Citrix Tech and Trader VDI Support
Key Responsibilities
Manage Citrix XenAppp and XenDesktop/VDI systems (monitoring, capacity management and planning, business continuity management, housekeeping) • Manage Citrix cloud integration, including DaaS, Performance Analytics and Security Analytics. • Manage Remote Desktop PC deployment, Configuration and Troubleshooting • Monitoring the performance of Citrix components to maintain the consistent user experience • Implement releases, undertake installation and maintenance of applications to Citrix\\VDI platform • Provide 3rd line support for incidents and problems, respond to user queries and data requests efficiently • Analyse incidents, identify root causes and provide solutions for system issues. • Analyse existing workloads and implement automations where possible • Assist other line technicians with support issues where required and mentor them where necessary • Provide technical support and advice to users • Compose required service\\support documentation • Understanding of the security protocols within the banking environment • Assists in integrating, configuring and testing infrastructure solutions provided by Engineering • Take direction from Engineers and Senior Engineers in all areas of system support and system performance • Ensures quality and efficiencies in implementation and maintenance of systems • Broad understanding of BCM/DR related activities within the service • Capacity Planning and Monitoring
Skill Requirements
Strong broad and current technology knowledge acquired in enterprise scale infrastructure organization. • Skills and experience of Citrix technologies, XenApp, Xendesktop, Storefront and Citrix Cloud etc. • Skills and Experience of managing Citrix Cloud and on prem environment • Experience of manging Azure VDI deployment • Experience of managing large scale VDI/RPC deployments • Experience of monitoring capacity and performance of Citrix components • Knowledge of Microsoft desktop operating systems in enterprises