SME - Configuration Management
India
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Job Description
SME - Configuration Management
Noida, Uttar Pradesh

Job Summary

Servicenow CMDB and Configuration Manager

Key Responsibilities

Manage End to End lifecycle of the CIs. Lifecyle management includes CI Creation, CI Updates and CI Decommission activities. Process workflows will be updated for Continuous Improvement activities, process audits, measurement, reporting and governance. • Maintain an effective Configuration Management Database (CMDB) • Agreed attributes (manual vs discoverable) • Relationship between Business process/services with CI’s (on the business services/ processes agreed in design phase) • Own and maintain (Yearly update) Standard Operating Procedure (SOP) for the process. Own & Maintain (Yearly • update) operational runbook. • Random data audit to check the completeness of data. • Manage Data Audit & Governance processes to ensure Data integrity & accuracy are maintained. • Prepare Regular Reporting on Configuration Management KPIs & measurement. • Review reports on Configuration • Management KPIs & measurement. • Host below monthly stakeholders meeting on CMDB Data quality & governance. • Connect with Tools SMEs (Discovery, Integrated data sources) - Weekly. • Process connects with ITSM Process Managers – Monthly • CMDB Dashboard & Status Review with Stakeholders – Monthly. • Own and plan continual process improvements for Configuration Management process as per Industry standards.

Skill Requirements

Configuration Management Process, Servicenow CMDB and Discovery Process

Other Requirements

Overall knowledge about Servicenow
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.
23 Benefits At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to: https://rmkcdn.successfactors.com/147eb21f/a701dca9-f32d-4fc9-9447-6.svg Industry-benchmarked compensation https://rmkcdn.successfactors.com/147eb21f/b0c54381-ddcc-4a33-9b35-9.svg Best-in-class healthcare benefits https://rmkcdn.successfactors.com/147eb21f/b73027be-7aae-4d36-a090-4.svg Personal time off https://rmkcdn.successfactors.com/147eb21f/d5b4fdfd-2e99-4e26-9878-9.svg Maternity and paternity benefits https://rmkcdn.successfactors.com/147eb21f/3d42b0fc-4652-435a-9ece-c.svg Access to skills / higher education programs/resources https://rmkcdn.successfactors.com/147eb21f/aeddeaf2-9e25-4584-ad11-d.svg Discounts on products and services via Benefit Box https://rmkcdn.successfactors.com/147eb21f/a9609a3b-2700-4b3c-9d90-a.svg Participate in CSR programs and live life with a purpose https://rmkcdn.successfactors.com/147eb21f/c6e33851-710f-4634-bd69-f.svg Opportunities to grow and advance your career Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.