SME - Desk Side Services, AMT Asset Management Software
United States
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Job Description
SME - Desk Side Services, AMT Asset Management Software
Houston, Texas

Job Summary

Local Hardware Installation: Perform on-site installation, configuration, and testing of IT hardware, including desktops, laptops, printers, peripherals, and basic network equipment, in preparation for site migration. • Post-Migration Hypercare Support: Act as the primary point of contact for on-site, high-touch technical support immediately following a site\'s migration (\"hypercare\" period) to rapidly troubleshoot and resolve any user-facing issues. • User & Site Readiness Assessments: Conduct pre-migration assessments of site infrastructure and user preparedness to identify and mitigate potential risks, technical gaps, and training needs. • End-User Training and Coaching: Develop and deliver formal and informal training sessions to educate end-users on new systems, applications, and security protocols within the Client environment. Provide oneon- one coaching to ensure user adoption and confidence as required. • Infrastructure Collaboration: Liaise with and assist central IT infrastructure and cybersecurity teams with the local setup, validation, and testing of network devices, servers, and security tools. • Proactive Issue Ownership: Take full ownership of local IT incidents and requests, from initial reporting, through to final resolution. Proactively identify potential problems and escalate to central teams, when necessary, while maintaining communication with stakeholders. • Documentation and Reporting: Create and maintain clear documentation for site-specific configurations, processes, and issue resolutions. Provide regular status updates to the IT Integration team. • Continuous Professional Development: Stay up to date with the latest technologies and trends in the fast-moving IT industry. • Safe: Comply with all Quality, Health, Safety, and Environment policies.

Key Responsibilities

Deskside support & Hands & feet DC support.

Skill Requirements

Windows Support & hands& feet support to DC.

Other Requirements

Windows Support & hands& feet support to DC.
Maximum Salary (US):  116,000
Minimum Salary (US):  65,000
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.

Compensation and Benefits

A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.