SME - Desk Side Services, AMT Asset Management Software
India
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Job Description
SME - Desk Side Services, AMT Asset Management Software
Gautam Buddha Nagar, Uttar Pradesh

Job Summary

L3 MAC Engineer (Device Management / Intune)

Key Responsibilities

L3 MAC (Move/Add/Change) Engineer with strong expertise in Device Management and Microsoft Intune to support end-user computing operations within a Global Service Desk (GSD) environment. The role will focus on advanced troubleshooting, endpoint management, and driving process improvements, while acting as a technical escalation point for L1/L2 teams. Advanced IMAC & Endpoint Management • Lead and manage complex IMAC activities (Install, Move, Add, Change) • Oversee device provisioning, deployment, and lifecycle management • Handle enterprise device refresh, migration, and onboarding/offboarding ________________________________________ L3 Escalation Support • Act as technical escalation point for L2 issues • Perform deep-dive troubleshooting for endpoint, OS, and application issues • Resolve complex issues related to Windows/macOS, device policies, and configurations

Skill Requirements

Device Management & Intune (Core Skill) • Manage and administer Microsoft Intune / Endpoint Manager • Handle: o Device enrollment & provisioning (Autopilot) o Policy creation (compliance, security, configuration) o Application deployment & patching • Ensure endpoint compliance, security standards, and governance adherence ________________________________________ Infrastructure & Access Support • Troubleshoot VPN, network connectivity, and identity/access issues • Manage Active Directory / Entra ID (Azure AD) • Support endpoint security and compliance enforcement

Other Requirements

Process & Governance • Ensure strict SLA adherence and ticket ownership till closure • Drive root cause analysis (RCA) for recurring issues • Contribute to: o Process improvements o Automation opportunities o Knowledge base enhancements
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 227,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending March 2026 totaled $14.7 billion.