SME - Extract Transform Load (ETL), Data Lakes
India
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Job Description
SME - Extract Transform Load (ETL), Data Lakes
Chennai, Tamil Nadu

Job Summary

Develop observability, monitoring, and KPI dashboards for the agentic AI ecosystem to ensure operational excellence and measurable business outcomes.

The Subject Matter Expert (Support & Ops) plays a critical role in ensuring timely resolution of escalations and incidents while maintaining compliance with quality norms and service level agreements (SLAs). This position is pivotal in driving customer satisfaction through effective communication, mentorship, and operational excellence in data management practices.

Key Responsibilities

Build agent health monitoring and alerting subsystems. Design KPI dashboards tracking incident/request/change volumes, success rate, MTTD, and MTTR. Implement logging, telemetry, and observability hooks. Integrate dashboards with leadership reporting tools. Ensure SLA-aligned reporting and exception handling.

1. Ensure Timely Resolution And Compliance Of Escalated Tickets And Incidents By Applying Etl Methodologies And Data Lake Principles, Adhering To Agreed Slas. 
2. Mentor Team Members And Administrators, Preparing Standard Operating Procedures (Sops) And Maintaining Comprehensive Documentation To Enhance Team Performance And Knowledge Sharing.
3. Validate Change Order Implementation Plans And Ensure Human Error Compliance While Actively Participating In Capacity Planning Processes Using Aws Core Services.
4. Foster Positive Customer Relationships By Engaging In Customer Meetings To Understand And Address Challenges, Ensuring A High Level Of Customer Satisfaction.
5. Validate Root Cause Analyses And Trend Analyses, Producing Reports That Facilitate Performance Improvements And Effectively Communicating Findings To Key Business Stakeholders.

Skill Requirements

Strong in Python and dashboarding (Looker, Power BI, Grafana). Experience with monitoring stacks (Prometheus, Cloud Monitoring). Understanding of ITSM KPIs (MTTD, MTTR, success rate). Exposure to agentic/AI workflow monitoring. Strong analytical and data visualization mindset.

1. Proficient In Etl Processes And Data Lake Architectures. 
2. Strong Understanding Of Aws Core Services, Rds, And Analytics Tools.
3. Excellent Analytical And Problem-Solving Skills.
4. Effective Communication And Stakeholder Management Capabilities.

Other Requirements

Develop observability, monitoring, and KPI dashboards for the agentic AI ecosystem to ensure operational excellence and measurable business outcomes.

1. Aws Certified Data Analytics Specialty (Optional But Valuable) 
2. Itil Foundation Certification (Optional But Valuable
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.
23 Benefits At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to: https://rmkcdn.successfactors.com/147eb21f/a701dca9-f32d-4fc9-9447-6.svg Industry-benchmarked compensation https://rmkcdn.successfactors.com/147eb21f/b0c54381-ddcc-4a33-9b35-9.svg Best-in-class healthcare benefits https://rmkcdn.successfactors.com/147eb21f/b73027be-7aae-4d36-a090-4.svg Personal time off https://rmkcdn.successfactors.com/147eb21f/d5b4fdfd-2e99-4e26-9878-9.svg Maternity and paternity benefits https://rmkcdn.successfactors.com/147eb21f/3d42b0fc-4652-435a-9ece-c.svg Access to skills / higher education programs/resources https://rmkcdn.successfactors.com/147eb21f/aeddeaf2-9e25-4584-ad11-d.svg Discounts on products and services via Benefit Box https://rmkcdn.successfactors.com/147eb21f/a9609a3b-2700-4b3c-9d90-a.svg Participate in CSR programs and live life with a purpose https://rmkcdn.successfactors.com/147eb21f/c6e33851-710f-4634-bd69-f.svg Opportunities to grow and advance your career Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.