SME - F5, Infoblox IPAM
India
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Job Description
SME - F5, Infoblox IPAM
Chennai, Tamil Nadu

Job Summary

The Subject Matter Expert (Support & Ops) plays a pivotal role in ensuring timely resolution of escalations and incidents within the Support & Operations team. This role emphasizes efficient analysis in alignment with service level agreements (SLAs) and quality standards, contributing significantly to customer satisfaction and operational excellence.

We are seeking a skilled DDI Engineer with strong expertise in DNS, DHCP, and IP Address Management (IPAM) technologies. The ideal candidate will be responsible for designing, implementing, administering, troubleshooting, and optimizing enterprise DDI infrastructure to ensure high availability, scalability, and security of network services. Experience with industry-leading DDI platforms such as TCPWave and QIP (QIP DDI solutions) will be considered a significant advantage.

Key Responsibilities

Manage and support enterprise-wide DNS, DHCP, and IPAM (DDI) environments. Configure and maintain DNS zones, records, delegations, forwarders, conditional forwarders, and DNS security settings. Administer various DNS record types including: A Records AAAA Records CNAME Records MX Records PTR Records TXT Records SRV Records NS Records Design, configure, and troubleshoot DHCP scopes, reservations, options, failover, and relay configurations. Perform IP address management activities including subnet planning, IP allocation, utilization tracking, and IP lifecycle management. Monitor DDI infrastructure performance and proactively address service issues. Conduct root cause analysis for DNS/DHCP-related incidents and implement permanent fixes. Work closely with Network, Security, Cloud, and Infrastructure teams to support business applications. Implement best practices for DNS security, availability, and compliance. Support migration, upgrade, and consolidation projects involving DDI platforms. Develop and maintain DDI-related operational documentation, SOPs, and knowledge articles. Participate in on-call support and incident management activities.

1. Ensure Timely Resolution And Quality Compliance Of Escalated Incidents And Tickets Using F5 And Ddi-Infoblox/Efficient Ip Technology, Adhering To Slas And Operational Standards. 
2. Mentor Team Members And Administrators By Preparing Standard Operating Procedures (Sops) And Maintaining Comprehensive Documentation, While Facilitating Knowledge Sharing To Enhance Team Efficiency.
3. Validate Change Order Implementation Plans And Ensure Human Error Compliance, Actively Participating In Capacity Planning To Optimize Resource Utilization.
4. Foster Positive Customer Feedback And Satisfaction By Engaging In Customer Meetings To Understand And Address Any Operational Challenges They Face.
5. Conduct And Validate Analyses Such As Root Cause Analysis And Trend Analysis, Preparing Insightful Reports To Facilitate Performance Improvements And Presenting Findings To Key Business Stakeholders.

Skill Requirements

DNS Administration Strong understanding of: Recursive and Authoritative DNS Zone Transfers (AXFR/IXFR) Split-Horizon DNS DNS Delegation DNSSEC Dynamic DNS (DDNS) Forwarders and Conditional Forwarders DNS Load Balancing concepts Global Traffic Management concepts DHCP Administration DHCP Scope Management DHCP Reservations DHCP Failover DHCP Relay Agents Lease Management DHCP Options Configuration IPv4 and IPv6 DHCP IP Address Management (IPAM) IP Address Allocation and Tracking Subnet Planning and Management Network Discovery IP Utilization Reporting Capacity Planning Networking Knowledge TCP/IP Protocol Suite OSI Model Routing and Switching Fundamentals VLANs NAT

1. Proficient In F5 Technologies And Ddi-Infoblox/Efficient Ip Solutions. 
2. Strong Analytical Skills With The Ability To Conduct Root Cause And Trend Analysis.
3. Excellent Documentation Skills And Experience In Preparing Sops.
4. Strong Communication Skills For Effective Stakeholder Engagement.
5. Familiarity With Capacity Planning And Change Management Processes.

Other Requirements

1. Optional But Valuable: Itil Foundation Certification.
2. Optional But Valuable: F5 Certified Administrator (F5-Ca) Certification

Experience working with: TCPWave DDI Solution DNS Management DHCP Management IPAM DNS Automation DNS Security Features QIP DDI Solution (Infoblox QIP/BlueCat/QIP environments) Enterprise DNS Administration DHCP Administration IPAM Operations DDI Migrations and Upgrades Cloud DNS Services: Azure DNS AWS Route 53 Google Cloud DNS DNS Security: DNSSEC RPZ DNS Firewall DDoS Mitigation Concepts
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.
23 Benefits At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to: https://rmkcdn.successfactors.com/147eb21f/a701dca9-f32d-4fc9-9447-6.svg Industry-benchmarked compensation https://rmkcdn.successfactors.com/147eb21f/b0c54381-ddcc-4a33-9b35-9.svg Best-in-class healthcare benefits https://rmkcdn.successfactors.com/147eb21f/b73027be-7aae-4d36-a090-4.svg Personal time off https://rmkcdn.successfactors.com/147eb21f/d5b4fdfd-2e99-4e26-9878-9.svg Maternity and paternity benefits https://rmkcdn.successfactors.com/147eb21f/3d42b0fc-4652-435a-9ece-c.svg Access to skills / higher education programs/resources https://rmkcdn.successfactors.com/147eb21f/aeddeaf2-9e25-4584-ad11-d.svg Discounts on products and services via Benefit Box https://rmkcdn.successfactors.com/147eb21f/a9609a3b-2700-4b3c-9d90-a.svg Participate in CSR programs and live life with a purpose https://rmkcdn.successfactors.com/147eb21f/c6e33851-710f-4634-bd69-f.svg Opportunities to grow and advance your career Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.