SME - IT Operations Management, RESTful API, Angular
India
Apply now
Job Description
SME - IT Operations Management, RESTful API, Angular
Noida, Uttar Pradesh

Job Summary

Job Title: Service Mapping Lead / Specialist (6–8 Years)

Role Summary

We are seeking an experienced Service Mapping professional with 6–8 years of experience in IT Service Management to design, implement, and maintain accurate business service and application mappings. The role focuses on improving service visibility, impact analysis, and operational resilience.

Key Responsibilities

Key Responsibilities

•            Design, implement, and maintain end-to-end service maps for business-critical services

•            Lead Service Mapping initiatives using best practices and governance standards

•            Discovery, identification, and mapping of applications, infrastructure, and dependencies

•            Collaborate with application owners, infrastructure, and operations teams

•            Ensure CMDB accuracy, completeness, and data quality

•            Support incident, problem, change, and impact analysis through accurate mappings

•            Define service mapping standards, templates, and onboarding processes

•            Troubleshoot discovery issues and optimize patterns and probes

•            Provide documentation and knowledge transfer to operations teams

•            Act as a subject matter expert (SME) for Service Mapping

Skill Requirements

Required Skills & Experience

•            6–8 years of experience in ITSM / Service Mapping

•            Strong hands-on experience with ServiceNow Service Mapping

•            Deep understanding of CMDB, CSDM, and service hierarchy models

•            Strong knowledge of application architecture, infrastructure, and networking

•            Experience with Discovery, MID Servers, probes, and patterns

•            ITIL v3 / v4 process understanding

•            Strong stakeholder communication and coordination skills

Other Requirements

Good to Have

•            ServiceNow CSA / CIS – Discovery certifications

•            Experience with cloud environments (AWS, Azure, GCP)

•            Knowledge of DevOps, microservices, and integrations

•            Experience in large enterprise or regulated environments
Apply now
Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 227,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2026 totaled $14.7 billion.
23 Benefits At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to: https://rmkcdn.successfactors.com/147eb21f/a701dca9-f32d-4fc9-9447-6.svg Industry-benchmarked compensation https://rmkcdn.successfactors.com/147eb21f/b0c54381-ddcc-4a33-9b35-9.svg Best-in-class healthcare benefits https://rmkcdn.successfactors.com/147eb21f/b73027be-7aae-4d36-a090-4.svg Personal time off https://rmkcdn.successfactors.com/147eb21f/d5b4fdfd-2e99-4e26-9878-9.svg Maternity and paternity benefits https://rmkcdn.successfactors.com/147eb21f/3d42b0fc-4652-435a-9ece-c.svg Access to skills / higher education programs/resources https://rmkcdn.successfactors.com/147eb21f/aeddeaf2-9e25-4584-ad11-d.svg Discounts on products and services via Benefit Box https://rmkcdn.successfactors.com/147eb21f/a9609a3b-2700-4b3c-9d90-a.svg Participate in CSR programs and live life with a purpose https://rmkcdn.successfactors.com/147eb21f/c6e33851-710f-4634-bd69-f.svg Opportunities to grow and advance your career Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.