Job Summary

Job Description: 

• Design, configure, and deliver AI-driven solutions on the ServiceNow platform
• Implement AI use cases using Now Assist, NASK, AI agents, Agentic Workflows and Virtual Agent
• Contribute to solution architecture for enterprise-scale ServiceNow AI initiatives
• Collaborate with functional consultants and architects to translate requirements into AI-enabled workflows
• Support multiple ServiceNow AI implementations across customers or programs
• Actively participate in demos, proof-of-value builds, and customer walkthroughs
• Develop integrations using REST, SOAP APIs, and Integration Hub spokes.
• Connect ServiceNow with enterprise applications and third-party platforms.
• Troubleshoot integration and data synchronization issues
• Develop scripts using JavaScript, Business Rules, Script Includes, UI Actions, and Client Scripts.
• Support catalog item development and Service Portal enhancements.

Ensure development follows ServiceNow best practices and governance standards

Key Responsibilities

R&R:

• Configure AI-enabled workflows and intelligent automation
• Build and enhance Virtual Agent experiences aligned to business use cases
• Support integration of ServiceNow AI solutions with enterprise systems and tools
• Assist in developing demos and solution artifacts showcasing AI capabilities internally as a part of AI R&D team
• Stay current with ServiceNow AI features and recommend platform-based enhancements
• Provide technical support and guidance during AI solution rollout and adoption

Skill Requirements

Preferred Skills:

• Experience in delivering solutions in Agile delivery environments, working closely with product owners and functional consultants
• Familiarity with AI adoption patterns, automation maturity models, or enterprise GenAI rollout approaches within ServiceNow
• Exposure to AI governance concepts such as adoption, usage monitoring or value realization.
• ServiceNow certifications such as CSA, CAD, CIS, Now Assist with exposure to AI or automation-focused implementations mandatory
• Experience collaborating in customer-facing projects, including solution walk-throughs and product demos.
• Strong hands-on experience with ServiceNow Platform, Flow Designer, Integration Hub, Service Catalog, Virtual Agent, Workflow Automation, etc.
• Exposure to JavaScript, REST APIs, SOAP APIs, JSON/XML, ServiceNow Scripting, etc.

Other Requirements

Basic Qualifications:

• Minimum 5+ years of experience working on the ServiceNow platform, with a strong focus on AI-driven solutions and platform capabilities.
• Hands-on experience with ServiceNow AI features, including Now Assist, Agentic Workflows and AI Control Tower.
• Solid understanding of Now Assist Virtual Agent frameworks and conversational experiences within ServiceNow.
• Strong exposure to Digital Transformation and Automation initiatives using ServiceNow AI and workflow capabilities.
• Experience designing and implementing integrations with ServiceNow (REST/API-based, platform connectors or AI ecosystem tools).
• Practical working knowledge of Flow Designer and AI-enabled workflow orchestration.
• Ability to design AI-first solutions leveraging ServiceNow platform features rather than custom scripting.
• Strong collaboration and communication skills for working with product, business and customer stakeholders
• Experience with Moveworks (implementation, integration or coexistence with ServiceNow AI) is a strong added advantage.