Job Summary

The Subject Matter Expert in Tools and Automation plays a crucial role in ensuring timely resolution of escalations and incidents while maintaining quality standards. This position is integral to enhancing customer satisfaction through effective analysis and communication, as well as mentoring team members in the use of automation tools.

Key Responsibilities

1. Ensure Timely Resolution And Quality Compliance Of Escalated Tickets And Incidents By Leveraging Jenkins And Powershell To Automate Workflows And Streamline Processes In Accordance With Sla Requirements.
2. Mentor Team Members And Administrators In Best Practices For Using Ansible And Python, While Preparing Standard Operating Procedures (Sops) And Maintaining Comprehensive Documentation For Knowledge Sharing.
3. Validate Change Order Implementation Plans And Human Error Compliance By Utilizing Powershell Scripts For Automation, And Actively Participate In Capacity Planning Discussions To Optimize Resource Allocation.
4. Foster Positive Customer Feedback And Satisfaction By Engaging In Customer Meetings, Utilizing Effective Communication Skills To Understand And Address Issues Using Automation Tools.
5. Validate And Present Analyses Such As Root Cause Analysis And Trend Analysis Using Python And Powershell, Facilitating Performance Improvement Discussions With Key Business Stakeholders.

Skill Requirements

1. Proficiency In Jenkins And Powershell With Strong Understanding Of Automation Concepts.
2. Solid Experience With Ansible And Python For Scripting And Automation Tasks.
3. Excellent Analytical And Problem-Solving Skills With The Ability To Conduct Performance Analyses.
4. Strong Communication And Interpersonal Skills For Effective Stakeholder Engagement.

Other Requirements

1. Optional But Valuable Certifications: Certified Jenkins Engineer (Cje), Microsoft Certified: Powershell Fundamentals, Red Hat Certified Specialist In Ansible Automation