SME - MS Teams, Microsoft Teams Voice, Sharepoint Online
India
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Job Description
SME - MS Teams, Microsoft Teams Voice, Sharepoint Online
Bengaluru, Karnataka

Job Summary

Microsoft Teams Enterprise Voice SME – L3 Key Responsibilities • Implement Microsoft Teams Enterprise Voice solutions. • Design dial plans, normalization rules, voice routes, PSTN usages, and routing policies. • Develop high-availability and disaster recovery voice architectures. • Manage carrier onboarding and integrations. • Manage SBC platforms. • Configure SIP trunks and PSTN interconnects. • Implement Voice Routing Policies, Dial Plans, Number Normalization Rules, Translation Rules and Emergency Routing Policies • Analyze SIP traces and SBC logs. • Troubleshoot SIP signaling and media issues. • Coordinate number porting activities. • Validate regulatory and emergency calling requirements. • Manage carrier escalations and service assurance. • Support Cisco MPP Phones, Analog devices, AudioCodes Media Packs, Algo Paging • Develop migration runbooks and cutover plans. • Mentor L2 engineers. • Participate in CAB and architecture reviews. Technical Skills Must Have • Direct Routing • Operator Connect • Cisco CUBE • Teams PowerShell • Voice Routing Policies • Dial Plans & Normalization • SBC Administration • SIP Protocol Analysis • Call Analytics & CQD • Teams Admin Center Experience • 7-12+ years in Unified Communications • 5+ years in Microsoft Teams Voice • Experience managing 5,000+ users preferred • Microsoft Teams Voice or Enterprise Voice certifications preferred • Experience leading telephony projects

Key Responsibilities

Key Responsibilities • Implement Microsoft Teams Enterprise Voice solutions. • Design dial plans, normalization rules, voice routes, PSTN usages, and routing policies. • Develop high-availability and disaster recovery voice architectures. • Manage carrier onboarding and integrations. • Manage SBC platforms. • Configure SIP trunks and PSTN interconnects. • Implement Voice Routing Policies, Dial Plans, Number Normalization Rules, Translation Rules and Emergency Routing Policies • Analyze SIP traces and SBC logs. • Troubleshoot SIP signaling and media issues. • Coordinate number porting activities. • Validate regulatory and emergency calling requirements. • Manage carrier escalations and service assurance. • Support Cisco MPP Phones, Analog devices, AudioCodes Media Packs, Algo Paging • Develop migration runbooks and cutover plans. • Mentor L2 engineers. • Participate in CAB and architecture reviews.

Skill Requirements

Technical Skills Must Have • Direct Routing • Operator Connect • Cisco CUBE • Teams PowerShell • Voice Routing Policies • Dial Plans & Normalization • SBC Administration • SIP Protocol Analysis • Call Analytics & CQD • Teams Admin Center

Other Requirements

Experience • 7-12+ years in Unified Communications • 5+ years in Microsoft Teams Voice • Experience managing 5,000+ users preferred • Microsoft Teams Voice or Enterprise Voice certifications preferred • Experience leading telephony projects
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion.