Job Summary
This role is a critical role in our organization. This is an ideal opportunity for someone who is motivated by an opportunity to participate in an organization\\\'s regionalization approach to end user support and infrastructure. We are looking for an individual who has the technical skills and intellectual capability to lead through this change and has the drive and desire to grow with a business. Critical for success is the ability to oversee the support of global site teams, systems, infrastructure, and end user support. \\r\\n\\r\\nEssential Duties and Responsibilities \\r\\n\\r\\nRegional Lead will be managing team of 100+ globally. This team will constitute from tracks like Microsoft Platform services, Identity access management, Service Now, Intune, Service desk, Deskside services. \\r\\n\\r\\nBudgeting & P&L Experience - Managing Capex & Opex, manage the P&L of 30+mn portfolio and ensuring that the revenue and margin and in line with the budgeted numbers. \\r\\n\\r\\nStrong Onsite/offshore communication management and coordination skills, ability to conduct quarterly/semi-annual reviews by self. \\r\\n\\r\\nAdherent to the Incident management process, guiding team in problem analysis, communication management, crisis management, and emergency fixes etc \\r\\n\\r\\nLead and manage large Transition & Transformation within End User Services Domain \\r\\n\\r\\nLiaise with the customer executive at the CXO level and CIO level and participate in the IT roadmap journey. \\r\\n\\r\\nGuide the Centre of Excellence team to deliver and meet customer transformation journey on Microsoft and Identity Access management platforms ` \\r\\n\\r\\nConducting weekly and monthly meetings with the internal regional heads \\r\\n\\r\\nStrong Understanding of Service Deliverable SLAs and ability to recommend any changes to the customer or abilities to drive the team on achieving the same. \\r\\n\\r\\nSLA Measurement, Reporting & Adherence - 5 Nines \\r\\n\\r\\nStrong Capabilities on Handling deliverables responsibility \\r\\n\\r\\nVision & Goal Setting abilities with Orientation on details to achieving the same. \\r\\n\\r\\nMentoring Team as per project needs on technical tools, Operational Processes & Procedures Identifying improvement areas & implementing measures to maximize customer satisfaction levels. \\r\\n\\r\\nPeriodic evolution of SLA metrics and Audits \\r\\n\\r\\nStrong Process knowledge ITIL V-3, along with experience in certification of IT & Security certifications like ISO 20/27 K Certifications etc. \\r\\n\\r\\n3rd Party Vendor Management & Contract Negotiation \\r\\n\\r\\n \\r\\n\\r\\nSkills & Experience \\r\\n\\r\\nEnsure and develop relationship with customers, stakeholders with high satisfaction level. \\r\\n\\r\\nLiaison between business leaders and senior management to drive program/projects budget at strategic level. \\r\\n\\r\\nReview project portfolio and contents periodically and assess for linkage, support, and contribution to major goals and strategies. \\r\\n\\r\\nWorking with the client and operations teams to identify and manage service improvement activities. \\r\\n\\r\\nRemoving all obstacles to customer satisfaction and/or financial performance \\r\\n\\r\\nSkills and Abilities \\r\\n\\r\\nThe Regional Lead profile will be a senior profile will need to manage end to end Service-Now, O365, Microsoft Technologies, Field Services, Service Desk, IP Telephony, Windows Platform, Intune, and Identity Access management. \\r\\n\\r\\nAbility to interact with CIO/Infrastructure director. \\r\\n\\r\\nStrong understanding of ITIL framework, Information Security, Microsoft Platform Services \\r\\n\\r\\nPreferably 15+ years plus of Industry experience with managing a team of over 100 resources. \\r\\n\\r\\nAt least 10+ years of EUC experience \\r\\n\\r\\nStrong Leadership, People & Customer relationship skills and drive to push things within and outside the system. \\r\\n\\r\\nStrong hold on Financial planning and P&L \\r\\n\\
Key Responsibilities
Job Description: Azure IaaS Engineer – L3
Key Responsibilities:
- Manage and support Azure IaaS infrastructure.
- Provision, configure, and troubleshoot Azure Virtual Machines.
- Manage Azure networking including VNets, Subnets, NSGs, Load Balancers, and VPNs.
- Manage Azure Storage, Managed Disks, Backup, and Recovery.
- Handle L3-level incidents, troubleshooting, and root cause analysis.
- Monitor Azure infrastructure, performance, availability, and capacity.
- Manage Microsoft Entra ID / Azure AD roles and access.
- Perform VM patching, maintenance, backup, and disaster recovery activities.
- Troubleshoot Windows/Linux OS and Azure infrastructure issues.
- Support infrastructure migrations and Azure environment changes.
- Work with application, network, security, and other technical teams to resolve complex issues.
- Ensure infrastructure follows security and operational standards.
Key Skills:
- Azure IaaS
- Azure Virtual Machines
- Azure Networking: VNet, Subnet, NSG, Load Balancer, VPN
- Azure Storage & Managed Disks
- Azure Backup & Disaster Recovery
- Azure Monitor
- Microsoft Entra ID / Azure AD
- Windows/Linux Administration
- PowerShell / Azure CLI basics
- L3 troubleshooting & RCA