SME - Microsoft Azure - IaaS, Azure Kubernetes Service
Canada
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Job Description
SME - Microsoft Azure - IaaS, Azure Kubernetes Service
Ontario Centre Queensville, Ontario

Job Summary

Job Description – SRE Business Analyst (8–9 Years Experience) Position Site Reliability Engineering (SRE) Business Analyst Experience 8–9 Years Role Summary Seeking an experienced SRE Business Analyst to bridge the gap between business stakeholders, operations teams, and engineering teams. The role involves analyzing reliability, availability, performance, and operational processes, translating business requirements into technical solutions, and driving service improvement initiatives aligned with SRE best practices. Key Responsibilities Gather, analyze, and document business and operational requirements for SRE initiatives. Collaborate with SRE, DevOps, Application, Infrastructure, and Business teams to improve service reliability and performance. Define and track Service Level Indicators (SLIs), Service Level Objectives (SLOs), and Service Level Agreements (SLAs). Analyze incident trends, problem management data, and operational metrics to identify improvement opportunities. Develop dashboards, reports, and KPIs related to system reliability and service performance. Support capacity planning, availability management, and resiliency initiatives. Facilitate Root Cause Analysis (RCA) reviews and track corrective actions. Drive automation and process optimization initiatives to reduce operational overhead. Manage stakeholder communication and provide regular service performance updates. Ensure alignment with ITIL, compliance, and governance requirements. Required Skills Strong understanding of Site Reliability Engineering (SRE) principles and practices. Experience with ITSM processes including Incident, Problem, Change, and Service Management. Knowledge of monitoring and observability tools such as Dynatrace, Splunk, Grafana, Prometheus, AppDynamics, or Datadog. Experience in data analysis, reporting, and dashboard creation. Strong expertise in SLA/SLO/SLI management and operational metrics. Proficiency in Jira, ServiceNow, Confluence, and reporting tools. Excellent stakeholder management, communication, and documentation skills. Preferred Qualifications Bachelor\'s degree in Engineering, Computer Science, Information Technology, or related field. ITIL Foundation/Intermediate Certification preferred. SRE, Agile, Scrum, or Cloud certifications are an added advantage. Experience in cloud environments such as Azure, AWS, or GCP. Key Performance Indicators (KPIs) Service Availability/Uptime SLA & SLO Compliance Incident Reduction Rate MTTR (Mean Time to Resolution) Improvement RCA Completion and Closure Rate Automation Adoption Metrics Stakeholder Satisfaction Score Operational Efficiency Improvements Key Competencies Business Analysis Service Reliability Management Data Analytics and Reporting Problem Solving Stakeholder Management Process Improvement Risk Assessment Communication and Collaboration

Key Responsibilities

Job Description – SRE Business Analyst (8–9 Years Experience) Position Site Reliability Engineering (SRE) Business Analyst Experience 8–9 Years Role Summary Seeking an experienced SRE Business Analyst to bridge the gap between business stakeholders, operations teams, and engineering teams. The role involves analyzing reliability, availability, performance, and operational processes, translating business requirements into technical solutions, and driving service improvement initiatives aligned with SRE best practices. Key Responsibilities Gather, analyze, and document business and operational requirements for SRE initiatives. Collaborate with SRE, DevOps, Application, Infrastructure, and Business teams to improve service reliability and performance. Define and track Service Level Indicators (SLIs), Service Level Objectives (SLOs), and Service Level Agreements (SLAs). Analyze incident trends, problem management data, and operational metrics to identify improvement opportunities. Develop dashboards, reports, and KPIs related to system reliability and service performance. Support capacity planning, availability management, and resiliency initiatives. Facilitate Root Cause Analysis (RCA) reviews and track corrective actions. Drive automation and process optimization initiatives to reduce operational overhead. Manage stakeholder communication and provide regular service performance updates. Ensure alignment with ITIL, compliance, and governance requirements. Required Skills Strong understanding of Site Reliability Engineering (SRE) principles and practices. Experience with ITSM processes including Incident, Problem, Change, and Service Management. Knowledge of monitoring and observability tools such as Dynatrace, Splunk, Grafana, Prometheus, AppDynamics, or Datadog. Experience in data analysis, reporting, and dashboard creation. Strong expertise in SLA/SLO/SLI management and operational metrics. Proficiency in Jira, ServiceNow, Confluence, and reporting tools. Excellent stakeholder management, communication, and documentation skills. Preferred Qualifications Bachelor\'s degree in Engineering, Computer Science, Information Technology, or related field. ITIL Foundation/Intermediate Certification preferred. SRE, Agile, Scrum, or Cloud certifications are an added advantage. Experience in cloud environments such as Azure, AWS, or GCP. Key Performance Indicators (KPIs) Service Availability/Uptime SLA & SLO Compliance Incident Reduction Rate MTTR (Mean Time to Resolution) Improvement RCA Completion and Closure Rate Automation Adoption Metrics Stakeholder Satisfaction Score Operational Efficiency Improvements Key Competencies Business Analysis Service Reliability Management Data Analytics and Reporting Problem Solving Stakeholder Management Process Improvement Risk Assessment Communication and Collaboration

Skill Requirements

Job Description – SRE Business Analyst (8–9 Years Experience) Position Site Reliability Engineering (SRE) Business Analyst Experience 8–9 Years Role Summary Seeking an experienced SRE Business Analyst to bridge the gap between business stakeholders, operations teams, and engineering teams. The role involves analyzing reliability, availability, performance, and operational processes, translating business requirements into technical solutions, and driving service improvement initiatives aligned with SRE best practices. Key Responsibilities Gather, analyze, and document business and operational requirements for SRE initiatives. Collaborate with SRE, DevOps, Application, Infrastructure, and Business teams to improve service reliability and performance. Define and track Service Level Indicators (SLIs), Service Level Objectives (SLOs), and Service Level Agreements (SLAs). Analyze incident trends, problem management data, and operational metrics to identify improvement opportunities. Develop dashboards, reports, and KPIs related to system reliability and service performance. Support capacity planning, availability management, and resiliency initiatives. Facilitate Root Cause Analysis (RCA) reviews and track corrective actions. Drive automation and process optimization initiatives to reduce operational overhead. Manage stakeholder communication and provide regular service performance updates. Ensure alignment with ITIL, compliance, and governance requirements. Required Skills Strong understanding of Site Reliability Engineering (SRE) principles and practices. Experience with ITSM processes including Incident, Problem, Change, and Service Management. Knowledge of monitoring and observability tools such as Dynatrace, Splunk, Grafana, Prometheus, AppDynamics, or Datadog. Experience in data analysis, reporting, and dashboard creation. Strong expertise in SLA/SLO/SLI management and operational metrics. Proficiency in Jira, ServiceNow, Confluence, and reporting tools. Excellent stakeholder management, communication, and documentation skills. Preferred Qualifications Bachelor\'s degree in Engineering, Computer Science, Information Technology, or related field. ITIL Foundation/Intermediate Certification preferred. SRE, Agile, Scrum, or Cloud certifications are an added advantage. Experience in cloud environments such as Azure, AWS, or GCP. Key Performance Indicators (KPIs) Service Availability/Uptime SLA & SLO Compliance Incident Reduction Rate MTTR (Mean Time to Resolution) Improvement RCA Completion and Closure Rate Automation Adoption Metrics Stakeholder Satisfaction Score Operational Efficiency Improvements Key Competencies Business Analysis Service Reliability Management Data Analytics and Reporting Problem Solving Stakeholder Management Process Improvement Risk Assessment Communication and Collaboration

Other Requirements

Job Description – SRE Business Analyst (8–9 Years Experience) Position Site Reliability Engineering (SRE) Business Analyst Experience 8–9 Years Role Summary Seeking an experienced SRE Business Analyst to bridge the gap between business stakeholders, operations teams, and engineering teams. The role involves analyzing reliability, availability, performance, and operational processes, translating business requirements into technical solutions, and driving service improvement initiatives aligned with SRE best practices. Key Responsibilities Gather, analyze, and document business and operational requirements for SRE initiatives. Collaborate with SRE, DevOps, Application, Infrastructure, and Business teams to improve service reliability and performance. Define and track Service Level Indicators (SLIs), Service Level Objectives (SLOs), and Service Level Agreements (SLAs). Analyze incident trends, problem management data, and operational metrics to identify improvement opportunities. Develop dashboards, reports, and KPIs related to system reliability and service performance. Support capacity planning, availability management, and resiliency initiatives. Facilitate Root Cause Analysis (RCA) reviews and track corrective actions. Drive automation and process optimization initiatives to reduce operational overhead. Manage stakeholder communication and provide regular service performance updates. Ensure alignment with ITIL, compliance, and governance requirements. Required Skills Strong understanding of Site Reliability Engineering (SRE) principles and practices. Experience with ITSM processes including Incident, Problem, Change, and Service Management. Knowledge of monitoring and observability tools such as Dynatrace, Splunk, Grafana, Prometheus, AppDynamics, or Datadog. Experience in data analysis, reporting, and dashboard creation. Strong expertise in SLA/SLO/SLI management and operational metrics. Proficiency in Jira, ServiceNow, Confluence, and reporting tools. Excellent stakeholder management, communication, and documentation skills. Preferred Qualifications Bachelor\'s degree in Engineering, Computer Science, Information Technology, or related field. ITIL Foundation/Intermediate Certification preferred. SRE, Agile, Scrum, or Cloud certifications are an added advantage. Experience in cloud environments such as Azure, AWS, or GCP. Key Performance Indicators (KPIs) Service Availability/Uptime SLA & SLO Compliance Incident Reduction Rate MTTR (Mean Time to Resolution) Improvement RCA Completion and Closure Rate Automation Adoption Metrics Stakeholder Satisfaction Score Operational Efficiency Improvements Key Competencies Business Analysis Service Reliability Management Data Analytics and Reporting Problem Solving Stakeholder Management Process Improvement Risk Assessment Communication and Collaboration
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 227,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending March 2026 totaled $14.7 billion.