SME - Microsoft Message Queuing
India
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Job Description
SME - Microsoft Message Queuing
Bengaluru, Karnataka

Job Summary

Work with onsite team to execute Change requests as per Change management window provided by business • Should be flexible to work in shifts, 24/5 • Responsible for meeting SLAs and CSAT • Weekend On-Call support rotation (occurs every ~5 weeks, weekday comp time or O/T is provided) • Available on call to drive major incident / outage resolutions • Documentation & Operational performance reporting • Own and Drive Service Improvements • Execute on demand IT projects • Documentation • Ensure Quality of deliverables

Key Responsibilities

Work with onsite team to execute Change requests as per Change management window provided by business • Should be flexible to work in shifts, 24/5 • Responsible for meeting SLAs and CSAT • Weekend On-Call support rotation (occurs every ~5 weeks, weekday comp time or O/T is provided) • Available on call to drive major incident / outage resolutions • Documentation & Operational performance reporting • Own and Drive Service Improvements • Execute on demand IT projects • Documentation • Ensure Quality of deliverables

Skill Requirements

Expert in Exchange/Office 365 • Managing users on Office 365, migrations, resolving issues associated with it • Expert level Troubleshoot Outlook-Exchange connectivity issues, calendar issues, contact issues • Managing email archives • Outlook client related issues • Managing mailbox permissions and mailbox database creations. • Manage, configure and monitor exchange 2016/2019 server • Monitoring and troubleshooting of proof point gateway • SharePoint creating, modification and permission • OneDrive troubleshooting • MS Teams troubleshooting • Good knowledge and experience in PowerShell scripting • Reporting

Other Requirements

NA

Job Description : Account / Project Role Title Skill Level Band\\\\r\\\\nJefferies Messaging Engineer - -\\\\r\\\\n\\\\r\\\\nEducation & Experience Requirements Skills Requirement\\\\r\\\\n• Excellent Communication skills (Written and Verbal)\\\\r\\\\n• 7-10 years’ experience in working in IT services organization\\\\r\\\\n• At least 2 years’ experience working in an environment where ITIL processes are implemented\\\\r\\\\n• At least 2 years’ experience in working with UK / US clients\\\\r\\\\n• In client facing role(s) for at least 2 years\\\\r\\\\n• Experience in being part of at least one Global support team (Preferably for US or UK) \\\\r\\\\n• Education - Bachelor or higher degree Mandatory skills\\\\r\\\\n • Expert in Exchange/Office 365\\\\r\\\\n• Managing users on Office 365, migrations, resolving issues associated with it \\\\r\\\\n• Expert level Troubleshoot Outlook-Exchange connectivity issues, calendar issues, contact issues \\\\r\\\\n• Managing email archives \\\\r\\\\n• Outlook client related issues \\\\r\\\\n• Managing mailbox permissions and mailbox database creations.\\\\r\\\\n• Manage, configure and monitor exchange 2016/2019 server \\\\r\\\\n• Monitoring and troubleshooting of proof point gateway \\\\r\\\\n• SharePoint creating, modification and permission\\\\r\\\\n• OneDrive troubleshooting\\\\r\\\\n• MS Teams troubleshooting \\\\r\\\\n• Good knowledge and experience in PowerShell scripting\\\\r\\\\n• Reporting \\\\r\\\\n Good to have skills but not mandatory\\\\r\\\\n • Microsoft certification \\\\r\\\\n• ITIL v3/4 Foundation Certified\\\\r\\\\n• PowerShell scripting \\\\r\\\\n Certifications, Nice to have\\\\r\\\\n • MCSE / MCP / MCSA\\\\r\\\\nHigh Level Role Responsibilities\\\\r\\\\n• Work with onsite team to execute Change requests as per Change management window provided by business\\\\r\\\\n• Should be flexible to work in shifts, 24/5 \\\\r\\\\n• Responsible for meeting SLAs and CSAT\\\\r\\\\n• Weekend On-Call support rotation (occurs every ~5 weeks, weekday comp time or O/T is provided)\\\\r\\\\n• Available on call to drive major incident / outage resolutions\\\\r\\\\n• Documentation & Operational performance reporting\\\\r\\\\n• Own and Drive Service Improvements\\\\r\\\\n• Execute on demand IT projects\\\\r\\\\n• Documentation\\\\r\\\\n• Ensure Quality of deliverables\\\\r\\\\n\\\\r\\\\n NA

 

 
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Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 227,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending March 2026 totaled $14.7 billion.