SME - Miscrosoft Windows,Microsoft Servers RDS,Touch Services
Sweden
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Job Description
SME - Miscrosoft Windows,Microsoft Servers RDS,Touch Services
Others, Gotland

Job Summary

AVD implementation and operations • Support Citrix-to-AVD migration • Remote access experience • Execution-focused profile • Practical troubleshooting / migration support

Key Responsibilities

1. Ensure Timely Resolution And Quality Compliance Of Escalated Incidents Within The Microsoft Vdi Solution Environment, Adhering To Agreed Slas And Quality Standards.
2. Mentor Team Members And Administrators By Sharing Knowledge Of Microsoft Vdi Solutions, Maintaining Effective Documentation, And Preparing Standard Operating Procedures (Sops) To Enhance Operational Efficiency.
3. Validate Change Order Implementation Plans And Ensure Compliance With Human Error Protocols, While Actively Participating In Capacity Planning To Optimize Resource Allocation.
4. Facilitate Positive Customer Feedback By Engaging In Customer Meetings, Understanding Issues Related To Touch Services And Video/Telepresence, And Presenting Solutions To Enhance Customer Satisfaction.
5. Conduct Root Cause And Trend Analyses Related To Incidents And Performance Metrics, Preparing Detailed Reports To Inform Key Business Stakeholders And Drive Continuous Improvement Initiatives.

Skill Requirements

AVD implementation and operations • Support Citrix-to-AVD migration • Remote access experience • Execution-focused profile • Practical troubleshooting / migration support

Other Requirements

AVD implementation and operations • Support Citrix-to-AVD migration • Remote access experience • Execution-focused profile • Practical troubleshooting / migration support 
Apply now
Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.
23 Benefits At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to: https://rmkcdn.successfactors.com/147eb21f/a701dca9-f32d-4fc9-9447-6.svg Industry-benchmarked compensation https://rmkcdn.successfactors.com/147eb21f/b0c54381-ddcc-4a33-9b35-9.svg Best-in-class healthcare benefits https://rmkcdn.successfactors.com/147eb21f/b73027be-7aae-4d36-a090-4.svg Personal time off https://rmkcdn.successfactors.com/147eb21f/d5b4fdfd-2e99-4e26-9878-9.svg Maternity and paternity benefits https://rmkcdn.successfactors.com/147eb21f/3d42b0fc-4652-435a-9ece-c.svg Access to skills / higher education programs/resources https://rmkcdn.successfactors.com/147eb21f/aeddeaf2-9e25-4584-ad11-d.svg Discounts on products and services via Benefit Box https://rmkcdn.successfactors.com/147eb21f/a9609a3b-2700-4b3c-9d90-a.svg Participate in CSR programs and live life with a purpose https://rmkcdn.successfactors.com/147eb21f/c6e33851-710f-4634-bd69-f.svg Opportunities to grow and advance your career Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.