SME - Miscrosoft Windows,Microsoft Servers RDS,Touch Services
India
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Job Description
SME - Miscrosoft Windows,Microsoft Servers RDS,Touch Services
Madurai, Tamil Nadu

Job Summary

Task no.     Task

1.
    Remote installation, configuration, and maintenance of hardware and software

2.
    Problem treatment, troubleshooting, and root cause analysis in hardware, software, and network-related topics

3.
    Replacement of hardware components in assistance with Key users  
4.    Remote diagnosis and resolution of technical incidents via remote access tools

5.    Identification and resolution of system, application, and connectivity issues

6.    Ticket handling within a ticket system (incident, request, change handling)

7.    Installation, enrollment, and troubleshooting of Intune for mobile device management

8.    Collaboration with 2nd/3rd level support teams and external vendors

9.    Troubleshooting of M365 applications (Outlook, Teams, OneDrive, etc.)

 

Key Responsibilities

Essential know how and skills

 

Strong knowledge of Microsoft Windows OS and Office Suite

Basic understanding of server operating systems and network fundamentals

Familiarity with ticketing systems and ITIL processes

Good command of English (written and spoken)

Advantageous: SAP basics, mobile device management

 

Personality, competencies and values:

 

Flexible and adaptable in dynamic environments

Reliable, responsible, and customer-oriented

Strong problem-solving skills and team spirit

Willingness to travel occasionally

 

Note for the person performing the job

 

This job description defines your main duties and responsibilities in a binding manner. You are obliged to independently act and make decisions within this context. You have to inform your superior and the HR department immediately if your responsibilities start to differ significantly from those specified.

 

Skill Requirements

1. Strong Knowledge Of Installation, enrollment, and troubleshooting of Intune for mobile device management


2. Proficiency In Troubleshooting And Resolving Technical Issues Related To Windows And Touch Services
3. Excellent Communication And Interpersonal Skills To Liaise Effectively With Business Stakeholders
4. Solid Understanding Of Performance Analysis Methodologies And Best Practices

Other Requirements

1. Microsoft Certified: Azure Administrator Associate (Optional But Valuable)
2. Itil Foundation Certification (Optional But Valuable
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 227,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2026 totaled $14.7 billion.
23 Benefits At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to: https://rmkcdn.successfactors.com/147eb21f/a701dca9-f32d-4fc9-9447-6.svg Industry-benchmarked compensation https://rmkcdn.successfactors.com/147eb21f/b0c54381-ddcc-4a33-9b35-9.svg Best-in-class healthcare benefits https://rmkcdn.successfactors.com/147eb21f/b73027be-7aae-4d36-a090-4.svg Personal time off https://rmkcdn.successfactors.com/147eb21f/d5b4fdfd-2e99-4e26-9878-9.svg Maternity and paternity benefits https://rmkcdn.successfactors.com/147eb21f/3d42b0fc-4652-435a-9ece-c.svg Access to skills / higher education programs/resources https://rmkcdn.successfactors.com/147eb21f/aeddeaf2-9e25-4584-ad11-d.svg Discounts on products and services via Benefit Box https://rmkcdn.successfactors.com/147eb21f/a9609a3b-2700-4b3c-9d90-a.svg Participate in CSR programs and live life with a purpose https://rmkcdn.successfactors.com/147eb21f/c6e33851-710f-4634-bd69-f.svg Opportunities to grow and advance your career Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.