SME - Network LAN/WAN
India
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Job Description
SME - Network LAN/WAN
Bengaluru, Karnataka

Job Summary

 Tier 2 Network engineer will be responsible for a wide range of activities that includes ticket management, triage activities, collaboration with advanced teams surrounding the on-going maintenance and first level support of Managed Services customer networks, primarily Incident. These activities will include performing the initial troubleshooting and resolution of standard, repetitive to moderately complex network issues, working with vendors and internal organizations (NOC, Engineering, PMO, etc.) on product wide issues. Engineers must exhibit excellent customer facing skills and the ability to manage the internal technical teams during joint collaborations. Lead technical engineers will directly interact with customers on high visibility and complex technical issues, and should possess the ability to communicate technical details and concepts. Network engineer provides the 2nd level of support by performing the initial incident troubleshooting, management and triage for Managed Network Services customers. Technical engineer support a complex mix of technologies that create the Managed Services product offerings including Managed WAN (MWAN), Managed LAN (MLAN), Managed Wireless LAN (MWLAN - Aruba and Cisco WLCs and APs), SDWAN (Viptela, Versa, Meraki).In addition to the managed CPE equipment, Lead technical engineer also provides support for customer circuits, involves in troubleshooting the circuit related issues by coordinating with field tech and other core support teams.

Key Responsibilities

Good understanding of Juniper routers and switches. 5 - 6 years of experience in Wireless and Mist. 3 to 4 years of hands-on experience with Juniper Mist. Hands-on experience with BGP Routing. Good Handson experience and understanding of switching.

Skill Requirements

he successful candidate will possess a Bachelor degree in IT or the equivalent and have an active certification of either CCNA, CCNP R&S, CCNP SP. Candidates should have a strong working knowledge of OSI layers 1-7, with the ability to apply analytical and troubleshooting skill sets to solve moderately complex problems across all networking disciplines. Candidates must possess a solid understanding of LAN, WAN and SDWAN concepts (including wireless LAN) plus an average of 3 to 6 years of hands on experience supporting enterprise class routers, switches in a global network environment using common network security practices, standards and troubleshooting.

Other Requirements

Active CCNA certification is a minimum requirement, Active CCNP is an added advantage. Tier 2 Network engineer will be responsible for a wide range of activities that includes ticket management, triage activities, collaboration with advanced teams surrounding the on-going maintenance and first level support of Managed Services customer networks, primarily Incident. These activities will include performing the initial troubleshooting and resolution of standard, repetitive to moderately complex network issues, working with vendors and internal organizations (NOC, Engineering, PMO, etc.) on product wide issues. Engineers must exhibit excellent customer facing skills and the ability to manage the internal technical teams during joint collaborations. Lead technical engineers will directly interact with customers on high visibility and complex technical issues, and should possess the ability to communicate technical details and concepts.\\\\r\\\\nNetwork engineer provides the 2nd level of support by performing the initial incident troubleshooting, management and triage for Managed Network Services customers. Technical engineer support a complex mix of technologies that create the Managed Services product offerings including Managed WAN (MWAN), Managed LAN (MLAN), Managed Wireless LAN (MWLAN - Aruba and Cisco WLCs and APs), SDWAN (Viptela, Versa, Meraki).In addition to the managed CPE equipment, Lead technical engineer also provides support for customer circuits, involves in troubleshooting the circuit related issues by coordinating with field tech and other core support teams.\\\\r\\\\nMinimum Qualifications:\\\\r\\\\nThe successful candidate will possess a Bachelor degree in IT or the equivalent and have an active certification of either CCNA, CCNP R&S, CCNP SP.\\\\r\\\\nCandidates should have a strong working knowledge of OSI layers 1-7, with the ability to apply analytical and troubleshooting skill sets to solve moderately complex problems across all networking disciplines.\\\\r\\\\nCandidates must possess a solid understanding of LAN, WAN and SDWAN concepts (including wireless LAN) plus an average of 3 to 6 years of hands on experience supporting enterprise class routers, switches in a global network environment using common network security practices, standards and troubleshooting.\\\\r\\\\nCandidates must possess excellent communications skills and be able to deliver results under pressure.\\\\r\\\\nTechnical engineers work directly with our customers, and therefore engineers must have strong customer service skills and the ability to interface successfully with both the customer’s technical and non-technical contacts, Account teams and various other groups involved in the delivery of service to the end customer.\\\\r\\\\nWilling to work 24*7 rotational Shifts and flexible hours on weekdays, weekends and holidays as required.\\\\r\\\\nDesired Skills & Experience\\\\r\\\\nThe successful candidate should possess:\\\\r\\\\nBachelor degree of Computer Science or IT equivalent\\\\r\\\\nActive CCNA certification is a minimum requirement, Active CCNP is an added advantage.\\\\r\\\\nA solid understanding of network routing and switching concepts.\\\\r\\\\nGood knowledge on BGP, EIGRP, OSPF, and RIP routing protocols, redistribution, and high availability protocols such as HSRP, GLBP, VRRP.\\\\r\\\\nGood knowledge of QOS, MQOS, queuing techniques, policing, shaping, marking etc on Cisco and Juniper platforms\\\\r\\\\nExperience in supporting SDWAN product such as Versa, Viptela, Miraki, Silverpeak is an added advantage.\\\\r\\\\nExperience supporting Aruba and Cisco WLAN Controllers and Access Points is must.\\\\r\\\\nCandidates must possess strong knowledge & working experience with resolution centric diagnostic approach, ability to quickly identify & isolate the root cause of the issues in minimal time.\\\\r\\\\nAbility to multitask in a high visibility environment\\\\r\\\\nSolid communication skil
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.
23 Benefits At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to: https://rmkcdn.successfactors.com/147eb21f/a701dca9-f32d-4fc9-9447-6.svg Industry-benchmarked compensation https://rmkcdn.successfactors.com/147eb21f/b0c54381-ddcc-4a33-9b35-9.svg Best-in-class healthcare benefits https://rmkcdn.successfactors.com/147eb21f/b73027be-7aae-4d36-a090-4.svg Personal time off https://rmkcdn.successfactors.com/147eb21f/d5b4fdfd-2e99-4e26-9878-9.svg Maternity and paternity benefits https://rmkcdn.successfactors.com/147eb21f/3d42b0fc-4652-435a-9ece-c.svg Access to skills / higher education programs/resources https://rmkcdn.successfactors.com/147eb21f/aeddeaf2-9e25-4584-ad11-d.svg Discounts on products and services via Benefit Box https://rmkcdn.successfactors.com/147eb21f/a9609a3b-2700-4b3c-9d90-a.svg Participate in CSR programs and live life with a purpose https://rmkcdn.successfactors.com/147eb21f/c6e33851-710f-4634-bd69-f.svg Opportunities to grow and advance your career Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.