Job Summary

Design Engineer, IT system/architecture, MPLS, VoIP, VPN, SDWAN, LAN, WAN, WLAN, Managed IP PBX, WAN optimization, basic Security, SDWAN, VNS, WAN, (W)LAN, Wireless, IPT, and Optimization services, Cisco, Juniper, Riverbed, Aruba, Versa, Viptela, Red Hat

 

Key Responsibilities

1. Ensure Timely Resolution And Quality Compliance Of Escalated Tickets By Analyzing Lan/Wan Incidents According To Slas, Leading To Improved Customer Satisfaction.
2. Mentor Team Members On Lan/Wan Protocols And Best Practices, Prepare Standard Operating Procedures (Sops), And Maintain Comprehensive Documentation To Enhance Operational Efficiency.
3. Validate Change Order Implementation Plans By Assessing Compliance With Human Error Protocols And Actively Participate In Capacity Planning For Lan/Wan Resources.
4. Facilitate Positive Customer Feedback By Participating In Meetings To Gather Insights On Challenges Faced And Provide Actionable Solutions.
5. Conduct And Validate Analyses Such As Root Cause Analysis And Trend Analysis To Generate Reports That Support Performance Improvements And Present Findings To Key Business Stakeholders.

Skill Requirements

Design Engineer, IT system/architecture, MPLS, VoIP, VPN, SDWAN, LAN, WAN, WLAN, Managed IP PBX, WAN optimization, basic Security, SDWAN, VNS, WAN, (W)LAN, Wireless, IPT, and Optimization services, Cisco, Juniper, Riverbed, Aruba, Versa, Viptela, Red Hat

 

Other Requirements

1. Itil Foundation Certification Is Preferred.
2. Cisco Certified Network Associate (Ccna) Certification Is Optional But Valuable