SME - Network LAN/WAN
India
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Job Description
SME - Network LAN/WAN
Nagpur, Maharashtra

Job Summary

Event Monitoring and Management - Job Description Role Summary The Event Monitoring and Management Analyst is responsible for real-time monitoring, correlation, and management of IT events across infrastructure, applications, and services. The role ensures early detection of incidents, minimizes service disruptions, and supports proactive incident and problem management. Key Responsibilities Monitor IT infrastructure, applications, and services using event monitoring tools (e.g., Splunk, Dynatrace, SCOM, Grafana) Analyze, correlate, and prioritize events to identify potential incidents Perform event triage and categorize alerts based on severity and business impact Trigger incident tickets in ITSM tools (ServiceNow, Remedy) as per defined processes Ensure timely response and escalation in line with SLAs Reduce alert noise through event correlation, suppression, and tuning Collaborate with support teams (network, server, application) for issue resolution Support root cause analysis (RCA) and problem management activities Maintain event monitoring dashboards and reporting metrics Ensure compliance with ITIL Event Management practices Required Skills Strong understanding of IT infrastructure (network, server, cloud, applications) Hands-on experience with monitoring and observability tools Knowledge of ITIL framework (Event, Incident, Problem Management) Experience with ticketing tools (ServiceNow, Remedy) Ability to analyze logs, alerts, and system behavior Good analytical and troubleshooting skills Strong communication and documentation skills Preferred Qualifications Bachelor’s degree in IT, Computer Science, or related field ITIL certification (Foundation or above) Experience in 24x7 NOC/SOC or Event Monitoring environment Exposure to automation and scripting (PowerShell, Python) is an advantage Key KPIs Mean Time to Detect (MTTD) Mean Time to Acknowledge (MTTA) Mean Time to Resolve (MTTR) Event-to-Incident conversion accuracy Reduction in false positives / alert noise SLA compliance for event response Tools & Technologies Monitoring: Splunk, Dynatrace, Nagios, Zabbix, SolarWinds ITSM: ServiceNow, Remedy Logging & Observability: ELK Stack, Grafana Collaboration Tools: MS Teams, Email, Incident bridges

Key Responsibilities

Event Monitoring and Management - Job Description Role Summary The Event Monitoring and Management Analyst is responsible for real-time monitoring, correlation, and management of IT events across infrastructure, applications, and services. The role ensures early detection of incidents, minimizes service disruptions, and supports proactive incident and problem management. Key Responsibilities Monitor IT infrastructure, applications, and services using event monitoring tools (e.g., Splunk, Dynatrace, SCOM, Grafana) Analyze, correlate, and prioritize events to identify potential incidents Perform event triage and categorize alerts based on severity and business impact Trigger incident tickets in ITSM tools (ServiceNow, Remedy) as per defined processes Ensure timely response and escalation in line with SLAs Reduce alert noise through event correlation, suppression, and tuning Collaborate with support teams (network, server, application) for issue resolution Support root cause analysis (RCA) and problem management activities Maintain event monitoring dashboards and reporting metrics Ensure compliance with ITIL Event Management practices Required Skills Strong understanding of IT infrastructure (network, server, cloud, applications) Hands-on experience with monitoring and observability tools Knowledge of ITIL framework (Event, Incident, Problem Management) Experience with ticketing tools (ServiceNow, Remedy) Ability to analyze logs, alerts, and system behavior Good analytical and troubleshooting skills Strong communication and documentation skills Preferred Qualifications Bachelor’s degree in IT, Computer Science, or related field ITIL certification (Foundation or above) Experience in 24x7 NOC/SOC or Event Monitoring environment Exposure to automation and scripting (PowerShell, Python) is an advantage Key KPIs Mean Time to Detect (MTTD) Mean Time to Acknowledge (MTTA) Mean Time to Resolve (MTTR) Event-to-Incident conversion accuracy Reduction in false positives / alert noise SLA compliance for event response Tools & Technologies Monitoring: Splunk, Dynatrace, Nagios, Zabbix, SolarWinds ITSM: ServiceNow, Remedy Logging & Observability: ELK Stack, Grafana Collaboration Tools: MS Teams, Email, Incident bridges

Skill Requirements

Event Monitoring and Management - Job Description Role Summary The Event Monitoring and Management Analyst is responsible for real-time monitoring, correlation, and management of IT events across infrastructure, applications, and services. The role ensures early detection of incidents, minimizes service disruptions, and supports proactive incident and problem management. Key Responsibilities Monitor IT infrastructure, applications, and services using event monitoring tools (e.g., Splunk, Dynatrace, SCOM, Grafana) Analyze, correlate, and prioritize events to identify potential incidents Perform event triage and categorize alerts based on severity and business impact Trigger incident tickets in ITSM tools (ServiceNow, Remedy) as per defined processes Ensure timely response and escalation in line with SLAs Reduce alert noise through event correlation, suppression, and tuning Collaborate with support teams (network, server, application) for issue resolution Support root cause analysis (RCA) and problem management activities Maintain event monitoring dashboards and reporting metrics Ensure compliance with ITIL Event Management practices Required Skills Strong understanding of IT infrastructure (network, server, cloud, applications) Hands-on experience with monitoring and observability tools Knowledge of ITIL framework (Event, Incident, Problem Management) Experience with ticketing tools (ServiceNow, Remedy) Ability to analyze logs, alerts, and system behavior Good analytical and troubleshooting skills Strong communication and documentation skills Preferred Qualifications Bachelor’s degree in IT, Computer Science, or related field ITIL certification (Foundation or above) Experience in 24x7 NOC/SOC or Event Monitoring environment Exposure to automation and scripting (PowerShell, Python) is an advantage Key KPIs Mean Time to Detect (MTTD) Mean Time to Acknowledge (MTTA) Mean Time to Resolve (MTTR) Event-to-Incident conversion accuracy Reduction in false positives / alert noise SLA compliance for event response Tools & Technologies Monitoring: Splunk, Dynatrace, Nagios, Zabbix, SolarWinds ITSM: ServiceNow, Remedy Logging & Observability: ELK Stack, Grafana Collaboration Tools: MS Teams, Email, Incident bridges

Other Requirements

Event Monitoring and Management - Job Description Role Summary The Event Monitoring and Management Analyst is responsible for real-time monitoring, correlation, and management of IT events across infrastructure, applications, and services. The role ensures early detection of incidents, minimizes service disruptions, and supports proactive incident and problem management. Key Responsibilities Monitor IT infrastructure, applications, and services using event monitoring tools (e.g., Splunk, Dynatrace, SCOM, Grafana) Analyze, correlate, and prioritize events to identify potential incidents Perform event triage and categorize alerts based on severity and business impact Trigger incident tickets in ITSM tools (ServiceNow, Remedy) as per defined processes Ensure timely response and escalation in line with SLAs Reduce alert noise through event correlation, suppression, and tuning Collaborate with support teams (network, server, application) for issue resolution Support root cause analysis (RCA) and problem management activities Maintain event monitoring dashboards and reporting metrics Ensure compliance with ITIL Event Management practices Required Skills Strong understanding of IT infrastructure (network, server, cloud, applications) Hands-on experience with monitoring and observability tools Knowledge of ITIL framework (Event, Incident, Problem Management) Experience with ticketing tools (ServiceNow, Remedy) Ability to analyze logs, alerts, and system behavior Good analytical and troubleshooting skills Strong communication and documentation skills Preferred Qualifications Bachelor’s degree in IT, Computer Science, or related field ITIL certification (Foundation or above) Experience in 24x7 NOC/SOC or Event Monitoring environment Exposure to automation and scripting (PowerShell, Python) is an advantage Key KPIs Mean Time to Detect (MTTD) Mean Time to Acknowledge (MTTA) Mean Time to Resolve (MTTR) Event-to-Incident conversion accuracy Reduction in false positives / alert noise SLA compliance for event response Tools & Technologies Monitoring: Splunk, Dynatrace, Nagios, Zabbix, SolarWinds ITSM: ServiceNow, Remedy Logging & Observability: ELK Stack, Grafana Collaboration Tools: MS Teams, Email, Incident bridges
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.
23 Benefits At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to: https://rmkcdn.successfactors.com/147eb21f/a701dca9-f32d-4fc9-9447-6.svg Industry-benchmarked compensation https://rmkcdn.successfactors.com/147eb21f/b0c54381-ddcc-4a33-9b35-9.svg Best-in-class healthcare benefits https://rmkcdn.successfactors.com/147eb21f/b73027be-7aae-4d36-a090-4.svg Personal time off https://rmkcdn.successfactors.com/147eb21f/d5b4fdfd-2e99-4e26-9878-9.svg Maternity and paternity benefits https://rmkcdn.successfactors.com/147eb21f/3d42b0fc-4652-435a-9ece-c.svg Access to skills / higher education programs/resources https://rmkcdn.successfactors.com/147eb21f/aeddeaf2-9e25-4584-ad11-d.svg Discounts on products and services via Benefit Box https://rmkcdn.successfactors.com/147eb21f/a9609a3b-2700-4b3c-9d90-a.svg Participate in CSR programs and live life with a purpose https://rmkcdn.successfactors.com/147eb21f/c6e33851-710f-4634-bd69-f.svg Opportunities to grow and advance your career Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.