SME - Network LAN/WAN
India
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Job Description
SME - Network LAN/WAN
Bengaluru, Karnataka

Job Summary

Key Responsibilities:
    Monitor Change approval status and conduct follow ups with pending approver groups to ensure timely action 
    Monitor reported conflicts and communicate to the change requester
    Keep track of change freeze dates and communicate to the PMs to support their planning  
    Attendance at ECAB (for emergency / high urgency changes) and GCAB (for critical / high risk changes) with pending approvals to identify reason for pending approval / action as deemed appropriate
    Notification of approval status to change requestor

Requirements: 
    Have good communication skills and be able to work as part of a team
    Learner mindset – openness to learning new systems, adapting to evolving ways of working, etc. 
    Understand ServiceNow functionality (change tickets, reporting and assisting PM’s in having correct access rights as a minimum) – can be acquired after onboarding via training 
    Understand the Change Management Process (and the impact a late approval could have to a Project / Programme) – can be acquired after onboarding via training 
    ITIL version4 
    Connectivity/networking knowledge/experience is a plus

Scope: 
    Connectivity Project related changes
    Change risk impact to be agreed (i.e. low, moderate, high, critical or just high / critical) as this will impact the number of resources needed and approval types required (e.g. Technical and Business CAB for high / critical) 
    All Project change types (i.e. Project ‘Normal’, Emergency and High Urgency)

Key Responsibilities

Key Responsibilities:
    Monitor Change approval status and conduct follow ups with pending approver groups to ensure timely action 
    Monitor reported conflicts and communicate to the change requester
    Keep track of change freeze dates and communicate to the PMs to support their planning  
    Attendance at ECAB (for emergency / high urgency changes) and GCAB (for critical / high risk changes) with pending approvals to identify reason for pending approval / action as deemed appropriate
    Notification of approval status to change requestor

Requirements: 
    Have good communication skills and be able to work as part of a team
    Learner mindset – openness to learning new systems, adapting to evolving ways of working, etc. 
    Understand ServiceNow functionality (change tickets, reporting and assisting PM’s in having correct access rights as a minimum) – can be acquired after onboarding via training 
    Understand the Change Management Process (and the impact a late approval could have to a Project / Programme) – can be acquired after onboarding via training 
    ITIL version4 
    Connectivity/networking knowledge/experience is a plus

Scope: 
    Connectivity Project related changes
    Change risk impact to be agreed (i.e. low, moderate, high, critical or just high / critical) as this will impact the number of resources needed and approval types required (e.g. Technical and Business CAB for high / critical) 
    All Project change types (i.e. Project ‘Normal’, Emergency and High Urgency)

Skill Requirements

Key Responsibilities:
    Monitor Change approval status and conduct follow ups with pending approver groups to ensure timely action 
    Monitor reported conflicts and communicate to the change requester
    Keep track of change freeze dates and communicate to the PMs to support their planning  
    Attendance at ECAB (for emergency / high urgency changes) and GCAB (for critical / high risk changes) with pending approvals to identify reason for pending approval / action as deemed appropriate
    Notification of approval status to change requestor

Requirements: 
    Have good communication skills and be able to work as part of a team
    Learner mindset – openness to learning new systems, adapting to evolving ways of working, etc. 
    Understand ServiceNow functionality (change tickets, reporting and assisting PM’s in having correct access rights as a minimum) – can be acquired after onboarding via training 
    Understand the Change Management Process (and the impact a late approval could have to a Project / Programme) – can be acquired after onboarding via training 
    ITIL version4 
    Connectivity/networking knowledge/experience is a plus

Scope: 
    Connectivity Project related changes
    Change risk impact to be agreed (i.e. low, moderate, high, critical or just high / critical) as this will impact the number of resources needed and approval types required (e.g. Technical and Business CAB for high / critical) 
    All Project change types (i.e. Project ‘Normal’, Emergency and High Urgency)

Other Requirements
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion.