SME - Nutanix AHV, VMware vCenter
United States
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Job Description
SME - Nutanix AHV, VMware vCenter
Miami-Dade, Florida

Job Summary

Job Summary : Role Description: Deutsche Bank is internalizing the operation of its ‘Next Gen VDI’ (ngVDI) solution, changing from a Managed Service to an internally managed one. This is an on-premises, Nutanix hosted, Citrix brokered environment support ~60K VDIs. The Technology Operations Specialist - ngVDI is accountable for delivering operational support of the Bank’s ngVDI services. The primary accountability is focused on the regional level 3 support of deployment and operation of the Bank’s instance of its production and UAT ngVDI environments and should be able to work in collaboration with the other Technology Operations Specialists to step in and cover during the absence of the Technology Operations Lead. This role will require close collaboration and partnership with Monitoring & Stability (L2), Product Managers, Project Manager and Engineering. The ideal candidate will have experience leading an engineering or operational support team as an L3 Windows Desktop Support or Windows Desktop Engineer and will have spent the last couple of years focused on Virtualization Technologies. They need a strong understanding of incident management, problem management, and other ITIL processes.



Key Responsibilities

ob Responsibilities : • Provide Level 3 (SRE) operational support for the Bank’s VDI products and services • Support in the recruitment, provision and management of Leel 2 and Level 3 global teams to support the Bank’s ngVDI 24 x 7 follow-the-sun environment • Manage and run production environments that deliver the Bank’s ngVDI products • Maintain and execute all DR activities in support of in scope products • Partner within Monitoring & Stability, Virtual, Mobility and the other EUC functions to enhance and advocate availability and resilience of End User products. This is both to underpin the Bank’s delivery of core business applications and to support the Bank’s ability to serve our clients and to create revenue • Apply a rigid SRE / DevOps framework to ongoing monitoring and automation of the products under support • Available for an on-call rota to cover incident management out of hours / weekend • Adheres to and promotes the Company values and ethical framework

Skill Requirements

Skill Requirement : • A background in SRE or DevOps in Virtualisation technologies, ideally Citrix and Nutanix • Experience supporting large organizations in globally diverse locations • Knowledge and experience of supporting and administrating enterprise level Windows devices and configuration and management systems • At least three years’ experience scripting at an advanced level with PowerShell in automating solutions to virtual and Windows desktop environments • At least three years’ experience with setting up the monitoring of Windows desktop or virtual environments and implementing hands-free healing based on events with tools like: Systrack, New Relic and Citrix Analytics • At least two years’ experience setting up, configuring and implementing Virtualization products • At least two years’ experience managing and maintaining Citrix virtual tools like Citrix Director, Citrix DaaS and Citrix WEM/UPM • Experience with implementing or running synthetic testing in a virtual or desktop environment to eliminate manual or semi-automated health checks and post-change testing will be an advantage

Other Requirements

Other Requirement : • Bachelor\'s degree in computer science, Data Science, or a related field
Maximum Salary (US):  116,000
Minimum Salary (US):  65000
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 227,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending March 2026 totaled $14.7 billion. 

 

Compensation and Benefits

A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.