SME - Problem Management, ServiceNow
India
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Job Description
SME - Problem Management, ServiceNow
Others, Uttar Pradesh

Job Summary

 ITIL & Problem Management governance\\\\r\\\\n* Root Cause Analysis & trend analytics\\\\r\\\\n* Self-motivated, who takes initiatives to approach respective stakeholders, provide help to respective stakeholders and provide best quality RCA.\\\\r\\\\n* Stakeholder & cross-team leadership\\\\r\\\\n* SLA/KPI-driven performance\\\\r\\\\n* Tooling (ServiceNow, dashboards)\\\\r\\\\n* Risk & service impact management

Key Responsibilities

Root Cause Analysis 

Skill Requirements

Problem Management, ITIL, ServiceNow 

Other Requirements

ServiceNow 
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion.