SME - Program & Project Management
Germany
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Job Description
SME - Program & Project Management
Others, Hamburg

Job Summary

The DC Site Lead is responsible for managing the overall operations OF data center, ensuring 24x7 service delivery, governance, SLA compliance, and adherence to regulatory standards. The role serves as the primary interface with the client and stakeholders, driving operational excellence, audit compliance, and continuous improvement in a high-security banking environment.

Key Responsibilities

Own end-to-end data center service delivery ensuring adherence to SLA, KPI, and operational targets • Act as the primary client interface for Deutsche Bank and colocation provider stakeholders • Drive governance through regular service reviews (weekly, monthly, quarterly) • Manage major incidents (P1/P2) including escalation oversight and resolution governance • Ensure compliance with security, regulatory, and audit requirements (SOC, TVRA, BaFin, GDPR) • Lead Change Management and participate in CAB discussions • Oversee capacity planning including power, space, and cooling optimization • Ensure CMDB and asset data accuracy in line with operational standards • Manage vendor performance including OEMs and facility providers • Drive audit readiness and support audit lifecycle including evidence and reporting • Ensure adherence to operational procedures, KOPs, and security policies • Lead workforce management including rostering, productivity, and performance • Drive service improvement initiatives and operational efficiency • Provide executive dashboards and reporting to stakeholders • Ensure high service quality and customer satisfaction

Skill Requirements

Leadership role with full ownership of site operations • High focus on security, compliance, and audit readiness • Works closely with technical and business stakeholders • Critical role in ensuring uptime and operational integrity • Requires strong governance and decision-making capability

Other Requirements

 CDCP / CDCS Certification (preferred) • ITIL Foundation Certification • 7-9 years of experience in data center operations and infrastructure services • Strong experience in managing mission-critical environments • Experience in banking or regulated environment preferred • Proven track record of managing SLA-driven operations • Strong stakeholder and vendor management experience
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.
23 Benefits At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to: https://rmkcdn.successfactors.com/147eb21f/a701dca9-f32d-4fc9-9447-6.svg Industry-benchmarked compensation https://rmkcdn.successfactors.com/147eb21f/b0c54381-ddcc-4a33-9b35-9.svg Best-in-class healthcare benefits https://rmkcdn.successfactors.com/147eb21f/b73027be-7aae-4d36-a090-4.svg Personal time off https://rmkcdn.successfactors.com/147eb21f/d5b4fdfd-2e99-4e26-9878-9.svg Maternity and paternity benefits https://rmkcdn.successfactors.com/147eb21f/3d42b0fc-4652-435a-9ece-c.svg Access to skills / higher education programs/resources https://rmkcdn.successfactors.com/147eb21f/aeddeaf2-9e25-4584-ad11-d.svg Discounts on products and services via Benefit Box https://rmkcdn.successfactors.com/147eb21f/a9609a3b-2700-4b3c-9d90-a.svg Participate in CSR programs and live life with a purpose https://rmkcdn.successfactors.com/147eb21f/c6e33851-710f-4634-bd69-f.svg Opportunities to grow and advance your career Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.