SME - Program & Project Management
Canada
Apply now
Job Description
SME - Program & Project Management
Mississauga, Ontario

Job Summary

Job Title: Change Manager- Power Automate & Power BI Experience (Onshore) Location: Canada | Positions: 2 Role Summary - Looking for SRE Governance professionals with strong ITSM expertise and automation skills to drive governance across Incident, Change, and Problem Management. The role focuses on improving compliance, efficiency, and transitioning to a data-driven governance model. Key Responsibilities Ensure ticket quality, SLA adherence, and RCA completeness Govern ITSM processes and drive standardization Automate manual governance tasks using Power Automate, Power BI, or scripting tools Build dashboards, scorecards, and governance reports Collaborate with SRE, Dev, and Ops teams to improve reliability Analyze change impacts and incident root causes Requirements Strong experience in ITSM (Incident, Change, Problem Management) Hands-on with Power Automate / Power BI / automation tools Experience with SLA reporting, governance, and RCA validation Good understanding of enterprise systems and production environments

Key Responsibilities

Job Title: Change Manager- Power Automate & Power BI Experience (Onshore) Location: Canada | Positions: 2 Role Summary - Looking for SRE Governance professionals with strong ITSM expertise and automation skills to drive governance across Incident, Change, and Problem Management. The role focuses on improving compliance, efficiency, and transitioning to a data-driven governance model. Key Responsibilities Ensure ticket quality, SLA adherence, and RCA completeness Govern ITSM processes and drive standardization Automate manual governance tasks using Power Automate, Power BI, or scripting tools Build dashboards, scorecards, and governance reports Collaborate with SRE, Dev, and Ops teams to improve reliability Analyze change impacts and incident root causes Requirements Strong experience in ITSM (Incident, Change, Problem Management) Hands-on with Power Automate / Power BI / automation tools Experience with SLA reporting, governance, and RCA validation Good understanding of enterprise systems and production environments

Skill Requirements

Job Title: Change Manager- Power Automate & Power BI Experience (Onshore) Location: Canada | Positions: 2 Role Summary - Looking for SRE Governance professionals with strong ITSM expertise and automation skills to drive governance across Incident, Change, and Problem Management. The role focuses on improving compliance, efficiency, and transitioning to a data-driven governance model. Key Responsibilities Ensure ticket quality, SLA adherence, and RCA completeness Govern ITSM processes and drive standardization Automate manual governance tasks using Power Automate, Power BI, or scripting tools Build dashboards, scorecards, and governance reports Collaborate with SRE, Dev, and Ops teams to improve reliability Analyze change impacts and incident root causes Requirements Strong experience in ITSM (Incident, Change, Problem Management) Hands-on with Power Automate / Power BI / automation tools Experience with SLA reporting, governance, and RCA validation Good understanding of enterprise systems and production environments

Other Requirements

Job Title: Change Manager- Power Automate & Power BI Experience (Onshore) Location: Canada | Positions: 2 Role Summary - Looking for SRE Governance professionals with strong ITSM expertise and automation skills to drive governance across Incident, Change, and Problem Management. The role focuses on improving compliance, efficiency, and transitioning to a data-driven governance model. Key Responsibilities Ensure ticket quality, SLA adherence, and RCA completeness Govern ITSM processes and drive standardization Automate manual governance tasks using Power Automate, Power BI, or scripting tools Build dashboards, scorecards, and governance reports Collaborate with SRE, Dev, and Ops teams to improve reliability Analyze change impacts and incident root causes Requirements Strong experience in ITSM (Incident, Change, Problem Management) Hands-on with Power Automate / Power BI / automation tools Experience with SLA reporting, governance, and RCA validation Good understanding of enterprise systems and production environments
Apply now
Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.
23 Benefits At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to: https://rmkcdn.successfactors.com/147eb21f/a701dca9-f32d-4fc9-9447-6.svg Industry-benchmarked compensation https://rmkcdn.successfactors.com/147eb21f/b0c54381-ddcc-4a33-9b35-9.svg Best-in-class healthcare benefits https://rmkcdn.successfactors.com/147eb21f/b73027be-7aae-4d36-a090-4.svg Personal time off https://rmkcdn.successfactors.com/147eb21f/d5b4fdfd-2e99-4e26-9878-9.svg Maternity and paternity benefits https://rmkcdn.successfactors.com/147eb21f/3d42b0fc-4652-435a-9ece-c.svg Access to skills / higher education programs/resources https://rmkcdn.successfactors.com/147eb21f/aeddeaf2-9e25-4584-ad11-d.svg Discounts on products and services via Benefit Box https://rmkcdn.successfactors.com/147eb21f/a9609a3b-2700-4b3c-9d90-a.svg Participate in CSR programs and live life with a purpose https://rmkcdn.successfactors.com/147eb21f/c6e33851-710f-4634-bd69-f.svg Opportunities to grow and advance your career Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.