Job Summary

Job Summary : We are seeking a product specialist for our End User Computing, Collaboration and Devices division to join our high-performing team working on Microsoft Teams. The role involves detailed analysis, reporting, user communication, knowledge sharing, user training, and supporting the product team.

Job Responsibilities : \" Data Analysis: Collect and analyse data from various sources to identify trends, patterns, and user behaviours related to Microsoft Teams usage.  Reporting: Providing monthly reporting (excel based) as part of internal governance and controls.  Requirements Gathering: Work closely with stakeholders and the product team to gather and document requirements for new features and enhancements.  Documentation: Create high quality knowledge documentation for users. Create user comms and notifications for users and other departments.  Training and Support: Provide training, documentation and support to internal teams including end-users to ensure successful adoption of new features.  Customer Interaction: Respond to customer inquiries via phone, email, and chat.  Collaboration: Work closely with other departments to ensure a cohesive customer experience.\" 

Key Responsibilities

NA

Skill Requirements

Skill Requirement : \" Comprehensive understanding of all the O365 applications, with a particular focus on the Microsoft Teams application and product features  Proficient in Microsoft Excel.  Strong understanding in Unified Communications Systems for users.  Experience with Agile methodologies and tools (e.g., JIRA, Confluence, ServiceNow).  High degree of interpersonal skills and the ability to communicate effectively is essential.  Passionate about problem solving and customer service, a team player with a positive attitude who enjoys helping people and can communicate with all levels of the business.  Excellent communication skills, with the ability to listen, understand and present clear solutions to problems.  Ability to adapt to a changing environment.  Self-motivation and ability to stay focused in the middle of distraction.  Communicates clearly and influences using coherent, fact and benefit-based proposals.\" 

Other Requirements

NA