SME - Program & Project Management
India
Job Description
SME - Program & Project Management
Pune, Maharashtra
Job Summary
Job Description : • Data analysis, setup, reporting, tracking and monitoring compliance of Application Rebuild Testing\\\\r\\\\n• Project Management Skills - Activity planning, sequencing and documentation\\\\r\\\\n• Technical Skills – Architectural understanding of application, infrastructure and networks \\\\r\\\\n• Keen analytical and research abilities\\\\r\\\\n• Excellent technical skills using Word, Excel, PowerPoint and other tools.\\\\r\\\\n• Evaluating data and compliance on an ongoing basis and identifying opportunities to scale successes or shift in a new direction based on results and new opportunities\\\\r\\\\n• Excellent communicator and an ability to run multitask with high attention to detail\\\\r\\\\n• Will require ability to regularly interface directly with prospective and existing partners including (but not limited to) application & infrastructure teams\\\\r\\\\n• Ensuring accurate reporting of progress of Application Rebuild Testing process on a periodic basis\\\\r\\\\n• Collaborate with internal and external stakeholders to ensure Application Rebuild testing success\\\\r\\\\n• Responsible to perform UAT where required\\\\r\\\\n• Support the weekend recovery testing activities\\\\r\\\\n• Responsible to maintain KODs and Application Rebuild Documentation\\\\r\\\\n• Track and report any Test failures\\\\r\\\\n• Responsible to provide training and guidance to application owners and other stakeholders\\\\r\\\\n• Provide excellent service to maintain a positive reputation for the business\\\\r\\\\n• Resolve any stakeholder complaints related to projects promptly and professionally\\\\r\\\\n• Devotion to high-quality customer service\\\\r\\\\n• Problem-solving and conflict resolution capabilities\\\\r\\\\n• Outgoing and customer-oriented attitude
Key Responsibilities
1. Ensure Timely Resolution And Quality Compliance Of Escalated Incidents By Analyzing Ticket Data And Implementing Corrective Actions According To Agreed Slas.
2. Mentor Team Members And Administrators While Preparing Standard Operating Procedures (Sops) And Maintaining Comprehensive Documentation To Facilitate Knowledge Sharing And Operational Efficiency.
3. Validate Change Order Implementation Plans And Ensure Human Error Compliance, Actively Participating In Capacity Planning To Align Resources With Operational Demands.
4. Engage In Customer Meetings To Gather Feedback And Understand Challenges, Ensuring A Focus On Enhancing Customer Satisfaction Through Proactive Communication And Support.
5. Conduct Root Cause Analyses And Trend Analyses, Validating Findings And Reports To Provide Actionable Insights For Key Business Stakeholders To Improve Operational Performance.
2. Mentor Team Members And Administrators While Preparing Standard Operating Procedures (Sops) And Maintaining Comprehensive Documentation To Facilitate Knowledge Sharing And Operational Efficiency.
3. Validate Change Order Implementation Plans And Ensure Human Error Compliance, Actively Participating In Capacity Planning To Align Resources With Operational Demands.
4. Engage In Customer Meetings To Gather Feedback And Understand Challenges, Ensuring A Focus On Enhancing Customer Satisfaction Through Proactive Communication And Support.
5. Conduct Root Cause Analyses And Trend Analyses, Validating Findings And Reports To Provide Actionable Insights For Key Business Stakeholders To Improve Operational Performance.
Skill Requirements
1. Proficient In Project Management Methodologies And Tools, Particularly In Dmo And Project Execution.
2. Strong Analytical Skills With The Ability To Perform Trend Analysis And Root Cause Investigations.
3. Excellent Communication And Interpersonal Skills To Effectively Liaise With Stakeholders And Present Findings.
4. Familiarity With Sla Management And Incident Resolution Processes.
5. Knowledge Of Capacity Planning And Change Management Principles.
2. Strong Analytical Skills With The Ability To Perform Trend Analysis And Root Cause Investigations.
3. Excellent Communication And Interpersonal Skills To Effectively Liaise With Stakeholders And Present Findings.
4. Familiarity With Sla Management And Incident Resolution Processes.
5. Knowledge Of Capacity Planning And Change Management Principles.
Other Requirements
1. Optional But Valuable Certifications: Project Management Professional (Pmp), Itil Foundation Certification
Information at a Glance
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Benefits
At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to:
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Industry-benchmarked compensation
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Best-in-class healthcare benefits
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Personal time off
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Maternity and paternity benefits
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Access to skills / higher education programs/resources
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Discounts on products and services via Benefit Box
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Participate in CSR programs and live life with a purpose
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Opportunities to grow and advance your career
Note : The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.