Job Summary
Job Brief This position is a hybrid position that will entail System Administrator duties along with Project Coordination duties. A System Administrator is responsible for the maintenance, configuration, and operation of systems at TA. A System Administrator works closely with their peers to support systems, resolve problems, and research ways to improve TA’s systems by presenting and providing preventative solutions through process and automation. A Project Coordinator is responsible for the coordination of onboarding new sites and small project implementation. Work within POS Team, Operations and HQ to accomplish company objectives, goals, and targets. System Administrator Duties and Responsibilities 1. Travel to TA Franchisees to coordinate onboarding transition. 2. Review and coordinate needed cabling and wiring for POS equipment. 3. Review with construction floor plans and coordination of equipment placements. 4. Assist with purchasing POS and Comdata SmartQ Equipment. 5. Assist with Fiserv and Commercial Merchant IDs for credit processing. 6. Primary Contact for Franchisees to request technology changes and determine next steps. 7. Review special requests from Franchise and assist with coordination of TA Teams. 8. Review current technology in-use at Sites if existing and build technology gap analysis. 9. Coordinate full price book details for franchise onboarding. 10. Work with 3rd parties to troubleshoot high-level networking issues. Document solutions for POS Fuel Desk implementations (Visio Diagrams). 11. Review networking, hardware and software requirements from Vendors and provide technical recommendations and guidance on implementations. 12. Function as a liaison to Technical Support Team and 3rd party vendors to provide insight to solutions and implementation specifics. 13. Participate in network design, documentation and delivery of POS Store and Fuel Desk projects. 14. Responsible to understand all network data flow from all POS for integration projects. 15. Identify POS / Network security risks and provide recommended solutions. 16. Assist with analysis of networking infrastructure between 3rd parties and TA HQ. 17. Responsible to review and provide recommendations of new implementations (Acquisitions and Construction Projects). 18. Ability to coordinate and drive technical projects through completion. 19. Extremely organized with professional follow-up and tracking of assigned tasks 20. Provide hardware and software support for POS equipment, PC devices and computer peripherals. 21. Maintain knowledge of PCI compliancy on POS systems. 22. Review and submit expenses in a timely and accurate manner in accordance with accepted company practices and procedures.
Key Responsibilities
1. To ensure on-time resolution & quality compliance of escalated tickets/incident as per the agreed SLA
2. To perform value addition activities (such as mentoring administrators/team members, preparing SOPs, maintaining effective documentation simultaneously and Knowledge sharing.) In addition act as a liaison to the business segment, facilitating effective communication and presentation to key business stakeholders as & when required.
3. To validate Change Order Implementation Plan & Human Error Compliance and participate in Capacity planning
4. To ensure positive customer feedback & satisfaction through active participation in customer meetings to understand any issues faced
5. To validate analyses (eg. Root Cause Analysis ,Trend Analysis) and reports to facilitate performance in tasks to be presented to key business stakeholders
Skill Requirements
Composure – responds constructively to emotional situations, high pressure and conflict 5. Critical thinking – is the ability to break a situation down into smaller pieces to identify its key or underlying issues. It includes not only organizing the parts of a problem systematically and comparing all aspects of a problem, but also figuring out cause-and-effect relations that can help solve it. To what extent does the person understand cause-and-effect relationships, establish constants, gather items into coherent groupings, and find new ways to look at things. 6. Customer Service – has a “customer first” mentality at all times; ensures an enjoyable experience for every customer no matter what; builds guest loyalty through memorable customer experiences 7. Decision making – assesses the importance, urgency and risk associated with each situation and takes actions which are timely and in the best interests of the organization 8. Goal setting – increases effectiveness by setting individual 9. Initiative – establishes goals and gets buy-in from teams to achieve results; able to overcome obstacles to reach goals; champions new goals by becoming a strong advocate for change 10. Integrity – the quality of being honest and having strong moral principles 11. Planning/Organization – uses an effective methodology to determine priorities, set goals, create a plan, take action and measure results 12. Problem solving – takes a systematic approach to solving problems rather than reacting to symptoms 13. Self-development – knows own capabilities, seeks out feedback and responds positively to improve performance 14. Teamwork and co-operations – Call for a strong willingness to work closely with colleagues or with other employees toward a common goal as opposed to working in competition with others. 15. Comprehension - Ability to learn new software and system processes quickly utilizing self-research or team collaboration. Working Conditions / Physical Requirements 1. Requires extensive sitting, viewing and utilizing computer equipment, keyboarding, listening and speaking with telephone equipment, walking and occasionally lifting 10 to 40 lbs. Travel required via automobile and/or airplane. 2. Due to the nature of conversion go lives extended time on your feet will occur. 3. Required to climb or balance; stoop, kneel, crouch or crawl during site conversions. 4. Standing, walking, bending over, and repetitive use of legs are done occasionally but can become extended during site conversion go lives. Disclaimer This job description may not list all duties for this position. The incumbent in the position may be asked to perform other duties. TA Operating LLC reserves the right to revise the job description at any time. This job description is not a contract for employment, and either the incumbent or TA Operating LLC may terminate employment at any time, for any reason.