Job Summary

The Project Manager serves as the primary coordination and communication point across the customer, ServiceNow, partners, and delivery teams, with ownership of engagement governance, risks, scope, resources, financials, and stakeholder alignment

Key Responsibilities

Lead ServiceNow Expert Services engagements from initiation through successful delivery. Own engagement governance, project timeline, scope, risks/issues, change management, resourcing, reporting, and financials. Coordinate cross-functional delivery teams and work closely with ServiceNow services partners. Establish governance forums and drive timely decision-making, issue resolution, and escalations. Work with the Sales Account Team, customer, partners, and delivery stakeholders to understand customer objectives, challenges, dependencies, and expected business value. Ensure project deliverables remain aligned with agreed customer business outcomes. Apply ServiceNow Now Create methodology and prescriptive guidance to drive successful implementation and long-term customer success. Track actual progress against the plan of record, identify gaps early, propose corrective actions, and escalate when necessary. Manage executive and senior customer stakeholders, including expectations, status reporting, risks, dependencies, and critical escalations. Coach and coordinate partner resources and delivery team members to achieve engagement objectives. Support effective application of AI and AI-enabled workflows in delivery, decision-making, insights, and customer transformation initiatives.

Skill Requirements

5+ years of progressive experience within professional services, consulting, technology implementation, or an equivalent environment. Strong experience managing customer-facing enterprise technology engagements. Demonstrated experience in project/program governance, financial management, resource planning, risk management, change management, and executive stakeholder management.

Other Requirements

 Lead ServiceNow Expert Services engagements from initiation through successful delivery.\\\\r\\\\nOwn engagement governance, project timeline, scope, risks/issues, change management, resourcing, reporting, and financials.\\\\r\\\\nCoordinate cross-functional delivery teams and work closely with ServiceNow services partners.\\\\r\\\\nEstablish governance forums and drive timely decision-making, issue resolution, and escalations.\\\\r\\\\nWork with the Sales Account Team, customer, partners, and delivery stakeholders to understand customer objectives, challenges, dependencies, and expected business value.\\\\r\\\\nEnsure project deliverables remain aligned with agreed customer business outcomes.\\\\r\\\\nApply ServiceNow Now Create methodology and prescriptive guidance to drive successful implementation and long-term customer success.\\\\r\\\\nTrack actual progress against the plan of record, identify gaps early, propose corrective actions, and escalate when necessary.\\\\r\\\\nManage executive and senior customer stakeholders, including expectations, status reporting, risks, dependencies, and critical escalations.\\\\r\\\\nCoach and coordinate partner resources and delivery team members to achieve engagement objectives.\\\\r\\\\nSupport effective application of AI and AI-enabled workflows in delivery, decision-making, insights, and customer transformation initiatives.