Job Summary

Project Manager Job DescriptionRole Overview, Responsibilities, and RequirementsPosition SummaryThe Project Manager is responsible for planning, executing, and closing projects according todeadlines and within budget. This role involves coordinating the efforts of team members and third-party contractors or consultants to deliver projects according to plan. The Project Manager alsodefines project objectives and oversees quality control throughout the project life cycle.Key Responsibilities• Lead the planning and implementation of projects, including defining scope, goals, anddeliverables.• Develop detailed project plans, schedules, and budgets.• Coordinate internal resources and third parties/vendors for the flawless execution ofprojects.• Manage changes to the project scope, project schedule, and project costs usingappropriate verification techniques.• Monitor and report on progress, risks, and issues to stakeholders.• Facilitate meetings and communication between team members, stakeholders, andexternal partners.• Ensure that all projects are delivered on-time, within scope, and within budget.• Track project performance, specifically to analyze the successful completion of short andlong-term goals.• Perform risk management to minimize project risks.• Maintain comprehensive project documentation.Qualifications• Bachelor’s degree in Business, Management, or related field (required); PMP or equivalentcertification (preferred).• Proven working experience in project management (typically 3+ years).• Excellent written and verbal communication skills.• Strong organizational skills including attention to detail and multitasking abilities.• Proficiency with project management software (e.g., Microsoft Project, Asana, Trello).• Ability to lead and motivate teams to achieve goals.• Problem-solving skills and the ability to think strategically.

Key Responsibilities

1. Ensure Timely Resolution And Quality Compliance Of Escalated Incidents By Analyzing Ticket Data And Implementing Corrective Actions According To Agreed Slas.
2. Mentor Team Members And Administrators While Preparing Standard Operating Procedures (Sops) And Maintaining Comprehensive Documentation To Facilitate Knowledge Sharing And Operational Efficiency.
3. Validate Change Order Implementation Plans And Ensure Human Error Compliance, Actively Participating In Capacity Planning To Align Resources With Operational Demands.
4. Engage In Customer Meetings To Gather Feedback And Understand Challenges, Ensuring A Focus On Enhancing Customer Satisfaction Through Proactive Communication And Support.
5. Conduct Root Cause Analyses And Trend Analyses, Validating Findings And Reports To Provide Actionable Insights For Key Business Stakeholders To Improve Operational Performance.

Skill Requirements

1. Proficient In Project Management Methodologies And Tools, Particularly In Dmo And Project Execution.
2. Strong Analytical Skills With The Ability To Perform Trend Analysis And Root Cause Investigations.
3. Excellent Communication And Interpersonal Skills To Effectively Liaise With Stakeholders And Present Findings.
4. Familiarity With Sla Management And Incident Resolution Processes.
5. Knowledge Of Capacity Planning And Change Management Principles.

Other Requirements

1. Optional But Valuable Certifications: Project Management Professional (Pmp), Itil Foundation Certification