Job Summary
Skilled professional to manage the end-to-end IT lifecycle processes for Network and Digital Workplace services
Key Responsibilities
The selected candidate will hold responsibility for ensuring effective management and oversight of IT assets (software, hardware, and services) with adherence to governance processes
Skill Requirements
• Prior experience working in IT Asset Management, Hardware and Software Asset Management expertise, project management skills, and familiarity with IT governance frameworks such as ITIL. • Familiarity with ServiceNow CMDB, SCCM, BMC ADDM, USU License Manager, applications will be essential. • Able to write the technical/user documentation. • Independent and able to adapt to a fast-paced work environment with minimal supervision. • People person and should be able to manage stakeholders’ engagements. • Proficient in using project management skills and productivity tools like MS Office (Power point, Excel, Visio, PowerBI) and MS Project etc. • Excellent communication skills (clear, brief and with synthetic sprit) • Able to work independently, organized, open, structured & Transparent • Able to generate comprehensive and synthetic reports
Other Requirements
Bachelor’s degree in computer science, Information Technology, or any other equivalent field. • Minimum 8 years of work experience in IT Asset Management, Software Asset Management expertise. • Fair understanding of IT infrastructure and Network and Digital workplace services concepts and technologies, preferably with practical experience • Excellent English communication skills (both written and verbal)
• Maintain the contracts tracker\\\\r\\\\n\\\\r\\\\n• This is the primary responsibility. Ensure the DWS and NW contracts tracker is kept up to date with new renewals and the associated financial data , and that renewal reminders are sent on time in accordance with the established process.\\\\r\\\\n• Asset Tracking & Inventory Management:\\\\r\\\\n• Create and maintain accurate inventory records (location, ownership, and status) of all IT assets in CMDB.\\\\r\\\\n• Ensure CMDB records are updated and validated consistently.\\\\r\\\\n• Asset Maintenance & Support:\\\\r\\\\n• Collaborate with Network and Digital Workplace service teams to plan contract renewals and asset maintenance schedules proactively.\\\\r\\\\n• Ensure timely upgrades and support to minimize downtime and enhance performance.\\\\r\\\\n• Risk Mitigation & Issue Resolution:\\\\r\\\\n• Monitor and track risks associated with IT assets in collaboration with service line leaders.\\\\r\\\\n• Implement feedback from compliance audits to ensure successful execution of all security and legal protocols.\\\\r\\\\n• License & Contract Management:\\\\r\\\\n• Manage software license compliance, renewals, and agreements in coordination with procurement, SAM (Software Asset Management), and business leaders.\\\\r\\\\n• Track contracts, ensuring they are renewed within scope, on time, and within budget. Update contract trackers with accurate financial details.\\\\r\\\\n• Cost Optimization:\\\\r\\\\n• Analyze the total cost of ownership for IT assets and identify opportunities for cost reduction through improved lifecycle practices.\\\\r\\\\n• Documentation & Reporting:\\\\r\\\\n• Maintain comprehensive records of IT asset inventories, governance processes, and activities for IES teams.\\\\r\\\\n• Generate regular, accurate reports for stakeholders as per the governance framework.\\\\r\\\\n• Task Execution & Prioritization:\\\\r\\\\n• Meet deadlines for assigned tasks, prioritize work effectively, and manage multiple responsibilities simultaneously.\\\\r\\\\n• Liaising with Project Management Teams:\\\\r\\\\n• Collaborate with project teams for insights related to key projects impacting operations and IT assets Lifecycle and report accordingly.\\\\r\\\\n• Executive Reporting:\\\\r\\\\n• Ensure detailed and accurate executive-level reports are submitted on time by department heads and business leaders for executives’ review.\\\\r\\\\n• Stakeholder Communication:\\\\r\\\\n• Establish and implement an efficient communication strategy to manage relationships with internal and external stakeholders effectively.\\\\r\\\\n• Invoice management \\\\r\\\\n• Work with BPAs and Service Owners to supervise and track invoices, follow up on any issues, and ensure proper vendor governance, alignment, and timely payment of the correct amounts.\\\\r\\\\n