Job Summary
candidates must have exposure to technical requirements analysis, planning, configuration\r\nmanagement and hands-on technical skills\r\n− previous experience on environments management is a must\r\n− technical knowledge and experience with most common OS platforms is required (linux/unix/windows)\r\n− understanding of complex IT infrastructure landscapes is helpful\r\n− knowledge of Temenos Transact and its underlying architecture is an advantage\r\n− knowledge on deployment tools such as octopus and gitlab is an advantage\r\n− experience with bug tracking and agile task management in Jira is mandatory\r\n− experience with HPSM/ServiceNow is an advantage\r\n− understanding of most common db-platforms (oracle/mssql) is an advantage.\r\n− ITIL certification is a must (Incident resolution, Problem Management etc.)\r\n− Ability to produce clear technical documentation and ensure effective knowledge transfer within teams\r\n− Proficient in English for cross-border collaboration\r\ncandidates must have exposure to technical requirements analysis, planning, configuration\r\nmanagement and hands-on technical skills\r\n− previous experience on environments management is a must\r\n− technical knowledge and experience with most common OS platforms is required (linux/unix/windows)\r\n− understanding of complex IT infrastructure landscapes is helpful\r\n− knowledge of Temenos Transact and its underlying architecture is an advantage\r\n− knowledge on deployment tools such as octopus and gitlab is an advantage\r\n− experience with bug tracking and agile task management in Jira is mandatory\r\n− experience with HPSM/ServiceNow is an advantage\r\n− understanding of most common db-platforms (oracle/mssql) is an advantage.\r\n− ITIL certification is a must (Incident resolution, Problem Management etc.)\r\n− Ability to produce clear technical documentation and ensure effective knowledge transfer within teams\r\n− Proficient in English for cross-border collaboration
Key Responsibilities
2. Mentor Team Members And Administrators By Preparing Standard Operating Procedures (Sops) And Maintaining Effective Documentation, While Facilitating Knowledge Sharing To Enhance Operational Efficiency.
3. Validate Change Order Implementation Plans And Human Error Compliance For Redhat Cluster Setups, Actively Participating In Capacity Planning To Align Resources With Business Needs.
4. Drive Positive Customer Feedback By Engaging In Customer Meetings, Understanding Issues Faced, And Providing Effective Solutions Leveraging Redhat Linux And Redhat Satellite.
5. Validate Analyses Such As Root Cause Analysis And Trend Analysis, Presenting Findings And Performance Reports To Key Business Stakeholders To Inform Decision-Making.
Skill Requirements
2. Strong Analytical Skills With The Ability To Conduct Root Cause And Trend Analyses Effectively.
3. Excellent Communication And Presentation Skills To Liaise With Business Stakeholders And Facilitate Knowledge Sharing.
4. Familiarity With Capacity Planning And Change Management Processes Within It Operations.
Other Requirements
2. Itil Foundation Certification Is Optional But Valuable