SME - Red Hat Enterprise Linux, Red Hat Satellite, Red Hat Cluster
India
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Job Description
SME - Red Hat Enterprise Linux, Red Hat Satellite, Red Hat Cluster
Bengaluru, Karnataka

Job Summary

Role Purpose Provide L3 engineering and escalation support for unix / virtualization engineer services based in Bangalore, with ownership of complex incidents, lifecycle, reliability, automation and technical governance. Technology Scope RHEL 7/8/9, VMware ESXi/vSphere, bare-metal compute, OpenShift Virtualization/CNV, server firmware and hardware lifecycle Key Responsibilities • Lead linux administration, filesystem/LVM, CPU, memory, process, access and network troubleshooting. • Lead eSXi host, cluster, maintenance mode and virtual machine operational support. • Lead patching, firmware, certificates, provisioning, decommissioning and BCP/DR support. • Act as the technical escalation point for complex and high-impact production issues. • Own root-cause analysis, permanent remediation, capacity, lifecycle and upgrade planning. • Review complex changes, technical risks, runbooks and operational standards. • Create automation using Python, Ansible, scripting or platform APIs and coach L2 engineers. Required Experience and Skills • 7-12 years of relevant enterprise engineering and production-support experience. • Deep expertise in the primary technology stack and strong cross-platform troubleshooting capability. • Strong incident, request, change, escalation and documentation discipline in a 24x7 environment. • Demonstrated experience leading major incidents, RCAs, upgrades or migrations, automation and technical mentoring. Tooling, Automation and Reliability • ServiceNow or equivalent ITSM, Jira, monitoring dashboards, operational runbooks and knowledge repositories. • Observability, alert correlation, capacity reporting and SLA/KPI-based operations. • Hands-on Python, Ansible and/or platform API automation with focus on toil reduction and reliability. Education and Certifications • Bachelor\'s degree in Engineering, Computer Science, Information Technology or equivalent practical experience. • RHCSA/RHCE, VMware VCP or Red Hat OpenShift certification preferred. Behavioural Competencies • Clear written and verbal communication. • Structured troubleshooting and ownership through closure. • Collaboration across technical, vendor and business teams. • Willingness to work from Bangalore in 24x7 rotational shifts, including weekends and holidays as required. Screening Guidance • Validate recent hands-on production support, not only implementation exposure. • Use scenario-based screening for troubleshooting, controlled change, escalation and communication. • Confirm practical depth in the primary

Key Responsibilities

Role Purpose Provide L3 engineering and escalation support for unix / virtualization engineer services based in Bangalore, with ownership of complex incidents, lifecycle, reliability, automation and technical governance. Technology Scope RHEL 7/8/9, VMware ESXi/vSphere, bare-metal compute, OpenShift Virtualization/CNV, server firmware and hardware lifecycle Key Responsibilities • Lead linux administration, filesystem/LVM, CPU, memory, process, access and network troubleshooting. • Lead eSXi host, cluster, maintenance mode and virtual machine operational support. • Lead patching, firmware, certificates, provisioning, decommissioning and BCP/DR support. • Act as the technical escalation point for complex and high-impact production issues. • Own root-cause analysis, permanent remediation, capacity, lifecycle and upgrade planning. • Review complex changes, technical risks, runbooks and operational standards. • Create automation using Python, Ansible, scripting or platform APIs and coach L2 engineers. Required Experience and Skills • 7-12 years of relevant enterprise engineering and production-support experience. • Deep expertise in the primary technology stack and strong cross-platform troubleshooting capability. • Strong incident, request, change, escalation and documentation discipline in a 24x7 environment. • Demonstrated experience leading major incidents, RCAs, upgrades or migrations, automation and technical mentoring. Tooling, Automation and Reliability • ServiceNow or equivalent ITSM, Jira, monitoring dashboards, operational runbooks and knowledge repositories. • Observability, alert correlation, capacity reporting and SLA/KPI-based operations. • Hands-on Python, Ansible and/or platform API automation with focus on toil reduction and reliability. Education and Certifications • Bachelor\'s degree in Engineering, Computer Science, Information Technology or equivalent practical experience. • RHCSA/RHCE, VMware VCP or Red Hat OpenShift certification preferred. Behavioural Competencies • Clear written and verbal communication. • Structured troubleshooting and ownership through closure. • Collaboration across technical, vendor and business teams. • Willingness to work from Bangalore in 24x7 rotational shifts, including weekends and holidays as required. Screening Guidance • Validate recent hands-on production support, not only implementation exposure. • Use scenario-based screening for troubleshooting, controlled change, escalation and communication. • Confirm practical depth in the primary

Skill Requirements

Role Purpose Provide L3 engineering and escalation support for unix / virtualization engineer services based in Bangalore, with ownership of complex incidents, lifecycle, reliability, automation and technical governance. Technology Scope RHEL 7/8/9, VMware ESXi/vSphere, bare-metal compute, OpenShift Virtualization/CNV, server firmware and hardware lifecycle Key Responsibilities • Lead linux administration, filesystem/LVM, CPU, memory, process, access and network troubleshooting. • Lead eSXi host, cluster, maintenance mode and virtual machine operational support. • Lead patching, firmware, certificates, provisioning, decommissioning and BCP/DR support. • Act as the technical escalation point for complex and high-impact production issues. • Own root-cause analysis, permanent remediation, capacity, lifecycle and upgrade planning. • Review complex changes, technical risks, runbooks and operational standards. • Create automation using Python, Ansible, scripting or platform APIs and coach L2 engineers. Required Experience and Skills • 7-12 years of relevant enterprise engineering and production-support experience. • Deep expertise in the primary technology stack and strong cross-platform troubleshooting capability. • Strong incident, request, change, escalation and documentation discipline in a 24x7 environment. • Demonstrated experience leading major incidents, RCAs, upgrades or migrations, automation and technical mentoring. Tooling, Automation and Reliability • ServiceNow or equivalent ITSM, Jira, monitoring dashboards, operational runbooks and knowledge repositories. • Observability, alert correlation, capacity reporting and SLA/KPI-based operations. • Hands-on Python, Ansible and/or platform API automation with focus on toil reduction and reliability. Education and Certifications • Bachelor\'s degree in Engineering, Computer Science, Information Technology or equivalent practical experience. • RHCSA/RHCE, VMware VCP or Red Hat OpenShift certification preferred. Behavioural Competencies • Clear written and verbal communication. • Structured troubleshooting and ownership through closure. • Collaboration across technical, vendor and business teams. • Willingness to work from Bangalore in 24x7 rotational shifts, including weekends and holidays as required. Screening Guidance • Validate recent hands-on production support, not only implementation exposure. • Use scenario-based screening for troubleshooting, controlled change, escalation and communication. • Confirm practical depth in the primary

Other Requirements

Role Purpose Provide L3 engineering and escalation support for unix / virtualization engineer services based in Bangalore, with ownership of complex incidents, lifecycle, reliability, automation and technical governance. Technology Scope RHEL 7/8/9, VMware ESXi/vSphere, bare-metal compute, OpenShift Virtualization/CNV, server firmware and hardware lifecycle Key Responsibilities • Lead linux administration, filesystem/LVM, CPU, memory, process, access and network troubleshooting. • Lead eSXi host, cluster, maintenance mode and virtual machine operational support. • Lead patching, firmware, certificates, provisioning, decommissioning and BCP/DR support. • Act as the technical escalation point for complex and high-impact production issues. • Own root-cause analysis, permanent remediation, capacity, lifecycle and upgrade planning. • Review complex changes, technical risks, runbooks and operational standards. • Create automation using Python, Ansible, scripting or platform APIs and coach L2 engineers. Required Experience and Skills • 7-12 years of relevant enterprise engineering and production-support experience. • Deep expertise in the primary technology stack and strong cross-platform troubleshooting capability. • Strong incident, request, change, escalation and documentation discipline in a 24x7 environment. • Demonstrated experience leading major incidents, RCAs, upgrades or migrations, automation and technical mentoring. Tooling, Automation and Reliability • ServiceNow or equivalent ITSM, Jira, monitoring dashboards, operational runbooks and knowledge repositories. • Observability, alert correlation, capacity reporting and SLA/KPI-based operations. • Hands-on Python, Ansible and/or platform API automation with focus on toil reduction and reliability. Education and Certifications • Bachelor\'s degree in Engineering, Computer Science, Information Technology or equivalent practical experience. • RHCSA/RHCE, VMware VCP or Red Hat OpenShift certification preferred. Behavioural Competencies • Clear written and verbal communication. • Structured troubleshooting and ownership through closure. • Collaboration across technical, vendor and business teams. • Willingness to work from Bangalore in 24x7 rotational shifts, including weekends and holidays as required. Screening Guidance • Validate recent hands-on production support, not only implementation exposure. • Use scenario-based screening for troubleshooting, controlled change, escalation and communication. • Confirm practical depth in the primary
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 230,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2026 totaled $14.8 billion.