SME - SAP BASIS
Germany
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Job Description
SME - SAP BASIS
Others, Berlin

Job Summary

This is your opportunity to become part of an amazing international team, lead by a coleadership team, in a fast-growing organization which provides you a lot of room for personal \\\\r\\\\ndevelopment. ECS is a truly global organization, the CDM teams are working in a hybrid remote/ \\\\r\\\\nonsite environment so that you find the setup that fits your needs. You will be the main point of contact for SAP\'s private cloud customers - this includes our \r\nofferings RISE with SAP S/4HANA Cloud, private edition, SAP HANA Enterprise Cloud (HEC) and \r\nCloud Application Services (CAS). On a regular basis, you will align with your customers, plan \r\nand steer the engagement together with your customer. You will be the customer’s \r\nambassador in the Enterprise Cloud Services organization and help to drive our business in a \r\ndynamic, rapidly evolving environment.

 

 

Key Responsibilities

 Your main goals will be customer satisfaction and commercial success while driving the end-toend customer engagement through onboarding, run and renewal phases. You will have three \r\nmain areas of responsibility:\r\nEngagement Management: Plan & review of services in accordance with the customer’s \r\nrequirements, manage Stakeholders\r\nDelivery Management: Day-to-day operations, support of projects, de-escalate critical \r\nengagements\r\nAccount Management: Commercial account management and increase of customer satisfaction\r\nAccompanying our customers on their cloud journey is a challenging and exciting opportunity \r\nfor personal and professional growth and experience as you engage with our customers of \r\nvarious sizes, backgrounds, and industries to manage their mission critical SAP landscapes.

Skill Requirements

Bachelor’s degree or equivalent in a business or technology related field (e. g. Computer \r\nScience, Business Administration, etc.)\r\nExcellent presentation and communication skills in German and English, ability to switch \r\ncommunication styles for technical and non-technical audience with confidence, including \r\nmanagement level at customers\r\nPro-active, problem solving, \"can-do\" attitude and “customer first” mindset.\r\nStrong engagement management, relationship building and de-escalation skills\r\nGood understanding of SAP\'s cloud business, especially private cloud offerings\r\nAccustomed to work in international environments\r\n2+ years of experience in a customer-facing role in the cloud or IT consulting business

Other Requirements

 Candidate must have ECS experience along with exposure to SAP private cloud offerings (RISE \r\nwith SAP, S/4HANA Cloud Private Edition, HEC, CAS)
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.
23 Benefits At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to: https://rmkcdn.successfactors.com/147eb21f/a701dca9-f32d-4fc9-9447-6.svg Industry-benchmarked compensation https://rmkcdn.successfactors.com/147eb21f/b0c54381-ddcc-4a33-9b35-9.svg Best-in-class healthcare benefits https://rmkcdn.successfactors.com/147eb21f/b73027be-7aae-4d36-a090-4.svg Personal time off https://rmkcdn.successfactors.com/147eb21f/d5b4fdfd-2e99-4e26-9878-9.svg Maternity and paternity benefits https://rmkcdn.successfactors.com/147eb21f/3d42b0fc-4652-435a-9ece-c.svg Access to skills / higher education programs/resources https://rmkcdn.successfactors.com/147eb21f/aeddeaf2-9e25-4584-ad11-d.svg Discounts on products and services via Benefit Box https://rmkcdn.successfactors.com/147eb21f/a9609a3b-2700-4b3c-9d90-a.svg Participate in CSR programs and live life with a purpose https://rmkcdn.successfactors.com/147eb21f/c6e33851-710f-4634-bd69-f.svg Opportunities to grow and advance your career Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.