Job Summary
Team Lead is responsible for leading the C2C Support function supporting SAP Client Delivery Managers across RISE with SAP and SAP Private Cloud Edition engagements. The role ensures technical validation quality, process compliance, resource planning, workload management, continuous improvement, and operational governance across all deal-support activities. The Team Lead acts as the primary point of contact for SAP CDMs and internal stakeholders to ensure accurate landscape validation, high-quality handovers, adherence to SAP standards, and timely execution of onboarding support activities.
Key Responsibilities
1. Team Leadership and Resource Management Lead and manage a team of SAP C2C Support team supporting NA & LAC SAP engagements. Allocate workloads and ensure adequate coverage across regions and demand peaks. Conduct regular reviews, coaching sessions, and capability-building programs for team members. Drive skill development/upskilling across SAP Basis, HANA, S/4HANA, landscape design, and deal-support processes. Support onboarding, mentoring, and performance development of team members. 2. Technical Governance and Quality Assurance Establish quality standards for BoM validation, landscape reviews, and onboarding documentation. Review and approve complex or high-risk deal validations before final submission. Ensure consistency and accuracy in technical recommendations and validation outcomes. Act as an escalation point for technical discrepancies, sizing concerns, and landscape design exceptions. Collaborate with SAP CDMs to resolve technical dependencies and design ambiguities. 3. Delivery Governance and Operational Excellence Monitor adherence to SLAs, turnaround times, and quality KPIs. Track work intake, demand forecasts, backlog, and resource utilization. Drive operational improvements to increase productivity and reduce validation cycle times. Establish dashboards and reporting mechanisms to measure team performance and business impact. Lead root cause analysis for quality issues and process deviations. 4. SAP Deal Support Oversight Govern technical validation activities for SAP RISE and Private Cloud Edition opportunities. Ensure complete and accurate validation of: Bill of Materials SAP Product Versions Database Versions Add-ons and Integrations Landscape Designs Sizing Information HA/DR Requirements Hyperscaler Assumptions 5. Stakeholder Management Serve as the primary engagement point for SAP CDMs and Operations teams. Participate in governance forums and operational reviews. Provide periodic updates on delivery health, quality metrics, risks, and capacity status. Drive issue resolution through proactive stakeholder engagement. 6. Process Compliance and Continuous Improvement Ensure compliance with SAP processes, templates, quality checks, and governance requirements. Identify process gaps and recommend automation opportunities. Standardize validation procedures, knowledge repositories, and reusable templates. Lead initiatives to improve efficiency, quality, and operational maturity of the support function. Drive knowledge management and implementation of best practices across the team. Key Performance Indicators (KPIs) Deal turnaround time First-pass quality rate Reduction in rework and defects Backlog aging Customer/Internal stakeholder satisfaction
Skill Requirements
: Experience Total experience of 6-7 years in SAP/IT domain 4+ years of experience in SAP Basis / SAP HANA / S/4HANA environments. Minimum 2–3 years of experience leading technical delivery, operations or support teams. Strong understanding of SAP landscape architecture, sizing, HA/DR concepts, Hyperscaler platforms, and SAP Private Cloud / RISE engagements. Excellent communication, stakeholder management, and people leadership skills.
Other Requirements
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